XenApp and XenDesktop Advanced Optimization and Troubleshooting Training (CXD-330)

XenApp and XenDesktop Advanced Optimization and Troubleshooting Training (CXD-330)

Course Delivery

This Course is available in the following format:

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GSA Schedule 70 Saving for Government Customers

Course Overview:

XenApp and XenDesktop Advanced Optimization and Troubleshooting Training (CXD-330) Course Project-Based

XenApp and XenDesktop Advanced Optimization and Troubleshooting Training (CXD-330), learn the skills necessary to optimize the end user experience for both managed and unmanaged devices through policies and customizations with XenApp and XenDesktop Advanced Optimization and Troubleshooting Training. You will deliver a seamless Receiver, customize StoreFront, improve logon speeds and configure settings to deliver graphics and media over limited resources in a virtual lab environment.

With XenApp and XenDesktop Advanced Optimization and Troubleshooting Training (CXD-330) you will also learn about the tools used and issues encountered by Citrix support using real world support ticket scenarios. You will have access to a virtual lab environment to troubleshoot some of the top support issues and learn how to effectively identify the root cause and implement appropriate solutions. The course covers XenApp and XenDesktop services, databases, StoreFront, and Virtual Delivery Agent registration and connection.

Note: This XenApp and XenDesktop Advanced Optimization and Troubleshooting Training (CXD-330) course is based on XenApp and XenDesktop 7.6 LTSR (Long Term Service Release) including the hands-on labs providing a stable platform for learning. Training on the current release (CR) is available through the Citrix eLearning subscription or as instructor led training at an additional cost. For more information on the long term service release program, please visit the program page.

Customize It:

• If you are familiar with some aspects of this XenApp and XenDesktop Advanced Optimization and Troubleshooting Training (CXD-330) course, we can omit or shorten their discussion.
• We can adjust the emphasis placed on the various topics or build the XenApp and XenDesktop Advanced Optimization and Troubleshooting Training course around the mix of technologies of interest to you (including technologies other than those included in this outline).
• If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the XenApp and XenDesktop Advanced Optimization and Troubleshooting Training (CXD-330) course in manner understandable to lay audiences.

Audience / Target Group:

The target audience for this XenApp and XenDesktop Advanced Optimization and Troubleshooting Training (CXD-330) course is defined here:

• Administrators
• Engineers
• Architects

Related Courses:

XenApp and XenDesktop Advanced Concepts – Troubleshooting Training (CXD-302)
XenApp and XenDesktop Advanced Concepts – Optimizing the End User Experience Training (CXD-301)

Class Prerequisites

The knowledge and skills that a learner must have before attending this XenApp and XenDesktop Advanced Optimization and Troubleshooting Training (CXD-330) course are:

• Familiarity with how to navigate and use Windows Server 2012 R2
• Experience with Microsoft?s PowerShell language (although a PowerShell introduction is included in this course)

What You Will Learn

Upon completing this XenApp and XenDesktop Advanced Optimization and Troubleshooting Training (CXD-330) course, learners will be able to meet these objectives:

• Configure advanced customizations to StoreFront by modifying configuration files
• Configure a seamless experience for new users with Citrix Receiver
• Optimize the logon experience through Citrix Profile Manager and HDX settings
• Identify and configure the proper HDX graphics delivery method based on the user and device
• Configure HDX policies to ensure an interactive experience under limited bandwidth or CPU
• Optimize the experience for delivering applications over a double hop HDX connection
• Use troubleshooting tools to identify root cause of issues
• Use CDF tracing and logging to identify root cause of issues
• Use the XenApp and XenDesktop PowerShell SDK to troubleshoot and remediate issues
• Troubleshoot XenApp and XenDesktop services
• Troubleshoot database connectivity issues
• Troubleshoot Citrix StoreFront
• Troubleshoot user connection issues
• Troubleshoot the Virtual Delivery Agent (VDA) registration process

XenApp and XenDesktop Advanced Optimization and Troubleshooting Training – Course Syllabus:

Understanding the XenDesktop Architecture

Understanding common user issues
Common misconfigurations that hinder adoption
Understanding the user workflowUnderstanding the XenDesktop Architecture

Configuring a Seamless Receiver

Deploying Receiver seamlessly
Configuring Receiver through ADMX templates
Configuring Single Sign On authentication
Presentation of apps and desktops

Customizing the StoreFront Experience

Customizing StoreFront appearance and branding with StoreFront 3.0
Using keywords with StoreFront ? Configuring resource filtering
Advanced customizations through editing configuration files
Porting customizations to NetScaler Gateway
StoreFront launch and session timeouts

Optimizing the Logon Process

Reducing logon times with folder redirection and exclusion
Session prelaunch
Session lingering

Optimizing HDX Graphics

Understanding graphics delivery
Configuring the graphics modes with policies and templates
Selecting appropriate templates by use case
Extracting graphics HDX information for troubleshooting
Reducing bandwidth through policies and settings

Delivering Multimedia

HDX Redirection technologies
Client and server content fetching and rendering
Configuring Flash video fallback behavior
Configuring Windows media redirection and transcoding
Using the HDX Skype for Business optimization pack

Configuring for Double Hop HDX Connections

The double hop HDX scenario or ICA-pass-through
Drive mapping with double hop
Workspace control behavior
Session sharing behavior

Troubleshooting Introduction

Support methodology
Troubleshooting tools
Citrix Director
CDF tracing
Citrix Insight Services
Citrix Diagnostic Toolkit

Using PowerShell

PowerShell structure and syntax
PowerShell help and discovery Cmdlets
XenApp and XenDesktop PowerShell SDK

Troubleshooting StoreFront

StoreFront authentication
StoreFront enumeration
StoreFront services
XML Broker issue
Subscription store backup and restore

Troubleshooting the XenApp and XenDesktop Controller

FMA services architecture
Validating FMA services
XenApp and XenDesktop SQL connectivity and authentication
XenApp and XenDesktop site recovery and cleanup

Troubleshooting VDA Registration

VDA registration options
VDA registration communications
Common registration failures
VDA registration troubleshooting methods

Troubleshooting VDA Connections

Connection communication flow
Common connection failures
Citrix Receiver clean-up
XenApp load balancing issues
Analyzing ICA files
Active Directory authentication with Citrix Director
Enhanced reboot scheduling in Citrix Studio

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