XenApp and XenDesktop Advanced Concepts – Troubleshooting Training (CXD-302)

XenApp and XenDesktop Advanced Concepts – Troubleshooting Training (CXD-302)

Course Delivery

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Course Overview:

XenApp and XenDesktop Advanced Concepts – Troubleshooting Training (CXD-302) Course Description

In this XenApp and XenDesktop Advanced Concepts – Troubleshooting Training (CXD-302) course you will learn how to troubleshoot complex end user and infrastructure issues through the use of support tools, Insight Services, and the PowerShell SDK. The course follows a troubleshooting methodology using real world support issues as example scenarios to demonstrate how to identify and remediate issues with the proper tools. At the end of the XenApp and XenDesktop Advanced Concepts – Troubleshooting Training course students will have the skills they need to diagnose and remediate failures with a faster time to resolution and to identify the root cause to prevent future occurrences.

This XenApp and XenDesktop Advanced Concepts – Troubleshooting Training (CXD-302) course was created in conjunction with Citrix Support and Citrix Consulting to identify the top support issues and incorporate them into the hands on lab exercises. All lab exercises in this course are based on real issues. This course has intensive lab exercises using the same tools that Citrix Support uses on support cases.

Customize It:

• If you are familiar with some aspects of XenApp and XenDesktop Advanced Concepts – Troubleshooting Training (CXD-302), we can omit or shorten their discussion.
• We can adjust the emphasis placed on the various topics or build the course around the mix of technologies of interest to you (including technologies other than those included in this outline).
• If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the course in manner understandable to lay audiences.

Audience / Target Group:

The target audience for this XenApp and XenDesktop Advanced Concepts – Troubleshooting Training (CXD-302) course is defined here:

• This course is recommended for administrators, engineers, and consultants who are interested in increasing their productivity in troubleshooting and resolving component and user issues.

Related Courses:

XenApp and XenDesktop Advanced Concepts – Optimizing the End User Experience Training (CXD-301)
Citrix XenApp and XenDesktop 7.1x Optimization and Troubleshooting Training (CXD-303)

Class Prerequisites

The knowledge and skills that a learner must have before attending this XenApp and XenDesktop Advanced Concepts – Troubleshooting Training (CXD-302) course are:

• Intermediate understanding of XenApp and/or XenDesktop 7.x
• An understanding of server, desktop and application virtualization concepts
• Familiarity with Windows Server 2012 R2
• Experience with PowerShell

What You Will Learn

Upon completing this XenApp and XenDesktop Advanced Concepts – Troubleshooting Training (CXD-302) course, learners will be able to meet these objectives:

• Apply a methodical process to troubleshoot issues with Citrix components
• Use troubleshooting tools to identify root cause of issues
• Use CDF tracing and logging to identify root cause of issues
• Use the XenApp and XenDesktop PowerShell SDK to troubleshoot and remediate issues
• Troubleshoot XenApp and XenDesktop services
• Troubleshoot database connectivity issues
• Troubleshoot Citrix StoreFront
• Troubleshoot user connection issues
• Troubleshoot the Virtual Delivery Agent (VDA) registration process

XenApp and XenDesktop Advanced Concepts – Troubleshooting Training – Course Syllabus:

Module 1: Troubleshooting Introduction

Support Methodology
Troubleshooting tools
Citrix Director
CDF Tracing
Citrix Insight Services
Citrix Diagnostic Toolkit

Module 2: Using PowerShell

PowerShell Syntax
PowerShell help and discovery Cmdlets
XenApp and XenDesktop PowerShell SDK

Module 3: Troubleshooting StoreFront

StoreFront enumeration and authentication
StoreFront services
XML Broker communication
Certificate issues
Firewall configurations

Module 4: Troubleshooting the XenApp and XenDesktop Controller

FMA services architecture
Connection issues to the SQL database
XenApp and XenDesktop site recovery
Mitigating orphaned controllers

Module 5: Troubleshooting VDA Registration

VDA registration options
VDA registration communications
Common registration failures
XDPing tool

Module 6: Troubleshooting VDA Connections

Connection communication flow
Common connection failures
Citrix Receiver clean-up
XenApp load balancing issues
Analyzing ICA files
PortICA logging

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