Unified Communications in Public Safety Training

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Unified Communications in Public Safety Training

Introduction:

Unified Communications in Public Safety Training Course with real world hands-on Exercises

This intermediate-to-advanced Unified Communications in Public Safety Training course is intended to prepare an engineering audience for the sea change that is now occurring in communications. Unified Communications in Public Safety Training provides the key knowledge and skills required to deal with the Unified Communications protocols, architectures, analysis and system testing, and to understand where Unified Communications — as defined by multiple vendors — fits into the overall public safety, law enforcement and homeland security capability, productivity and application set. Upon Unified Communications in Public Safety Training course completion, you will know everything needed to understand and deal with the next generation of applications as well as the network infrastructure required to support them. Highlights include:

● Brief high level overview of UC and Web 2.0 industry landscape
● Architectural overview of multiple vendors’ Unified Communications architectures
● Protocol Workshop based upon a discovery learning approach
● Emphasis on productivity and impact of UC on operations environment
● Focus on Quality of Service (QoS) and Quality of Experience (QoE) issues
● Security, Certificate Authorities, Encryption and Key Management

Customize It:

● If you are familiar with some aspects of this course, we can omit or shorten their discussion.
● We can adjust the emphasis placed on the various topics or build the course around the mix of technologies of interest to you (including technologies other than those included in this outline).
● If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the course in manner understandable to lay audiences.

Related Courses:

Modern Telecommunications Training Overview
Traffic Engineering for Multimedia Networks Training

Duration: 2-3 days

Prerequisites:

A working knowledge of the IP suite, data, voice and video protocols, along with a basic understanding of the principles of Quality of Service/Experience (QoS and QoE) will help fully appreciate the material covered in this course. Those who lack some or all of these prerequisites will still benefit from the course, though they may not be able to finish the lab work during class.

Audience / Target Group:

Technical personnel in public safety, law enforcement, and homeland security arenas who need to undertake a comprehensive study of Unified Communications, from the high-level industry and architectural perspective to the low level protocols and internals.

Objectives:

-Describe the key 5G technologies, including software-defined radio and cognitive radio.

Course Content:

Introduction: Multiple Views of Unified Communications

Microsoft View
Cisco View
IBM View
Nortel, Avaya and Alcatel-Lucent View
Service Provider View
UC vs Unified Messaging

Web 1.0 to Web 2.0

The O’Reilly Factor
Shifting Paradigms

Multimedia, Internet, Communications, Entertainment (MICE)

MICE Overview
Life beyond the Triple Play
Infrastructure, QoS, and QoE
Service Ubiquity
Broadband Wireless
Standards
Platforms and Mobility
Role of IMS

Unified Communications Architectures in Depth

Microsoft
Solution Integration
Network Infrastructure
Security
Mobility
Network Management
Third-party Applications
Cisco
Solution Integration
Network Infrastructure
Security
Mobility
Network Management
Third-party Applications
Avaya
Solution Integration
Network Infrastructure
Security
Mobility
Network Management
Third-party Applications
ShoreTel
Solution Integration
Network Infrastructure
Security
Mobility
Network Management
Third-party Applications
Networx Universal UC Services
AT&T
UC Service Descriptions
Availability
QoS/QoE
Security
Service Level Agreements
Qwest
UC Service Descriptions
Availability
QoS/QoE
Security
Service Level Agreements
Verizon
UC Service Descriptions
Availability
QoS/QoE
Security
Service Level Agreements

Inside UC Part 1: Sessions

Session Initiation Protocol (SIP)
SIP Protocol
SIP Call Flows
SIP Testing
SIP Security
SIP SIMPLE
Session Description Protocol (SDP)
SDP Format
SDP: Data Sessions
SDP: Voice Sessions/VoIP
SDP: Video Sessions
RSVP
Call Admission Control
Quality of Service (QoS)
Quality of Experience (QoE)
Location Tracking
Presence Applications/SIP Presence Engine (SPE)
User Location
Wireless
Wireline
Cisco Emergency Responder
Session Border Controller (SBC)
Individual Lab Exercise and Group Debrief: SIP, SDP and RSVP Internals and Testing

Inside UC Part 2: Data

HTTP/sHTTP
HTML/XML
FTP/TFTP

Inside UC Part 3: Voice

SIP Voice
SCCP/Cisco Skinny
H.323
MGCP

Inside UC Part 4: Video

Videoconferencing Rooms
Unified IP Phones
Unified Video Advantage
Multipoint/Multimedia Control Unit
H.320 / H.323
SCCP
SIP

Inside UC Part 5: Rich Media Conferencing

Integration
SMTP
Jabber
Outlook
Web Conferencing
TelePresence

Inside UC Part 6: Security

Privacy and Security
Certificates and Certificate Authorities
Encryption
Key Management, PKI, pKI
SIP Proxy/Secure Authentication
HTTP Digest Authentication
Secure Real Time Protocol
Cisco Remote Party ID (RPID)

Pulling it All Together

UC and MICE
Individual Discovery Lab Exercise and Group Debrief: Unified Communications

Conclusion

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Time Frame: 0-3 Months4-12 Months

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