Troubleshooting Cisco IP Telephony & Video Training (CTCOLLAB)

Troubleshooting Cisco IP Telephony & Video Training (CTCOLLAB)

Course Delivery

This Course is available in the following format:

Request this course in a different delivery format

GSA Schedule 70 Saving for Government Customers

Course Overview:

Troubleshooting Cisco IP Telephony & Video Training (CTCOLLAB) – Hands-on

This comprehensive Troubleshooting Cisco IP Telephony & Video Training (CTCOLLAB) course teaches you learner to troubleshoot Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway in a multisite voice and video network. You will also learn troubleshooting methodology, triage, resources, tools and fixes at Cisco Collaboration Solutions – system or solution level. Troubleshooting Cisco IP Telephony & Video Training (CTCOLLAB) also covers troubleshooting Cisco Unified Communications Manager & UCM mobility features, VCS control and Expressway, and issues with call setup, ILS, voice quality and media resources.

The comprehensive labs provides you with a deep practical understanding of how to troubleshoot a multitude of issues with: Gateway and endpoint registration, LDAP integration, On-net single and multisite calling, off-net calling, ILS and GPDR, general mobility issues, device, extension and Cisco Unified Mobility, and Cisco TMS, transcoder, and issues with audio and video conferencing.

Audience / Target Group:

The target audience for this Troubleshooting Cisco IP Telephony & Video Training (CTCOLLAB) course:

• Network Administrators
• Network Engineers
• Systems engineers
• CCNP Collaboration candidates

Class Prerequisites:

The knowledge and skills that a learner must have before attending this Troubleshooting Cisco IP Telephony & Video Training (CTCOLLAB)course are as follows:

The following CCNA Collaboration courses or equivalent knowledge:

• Implementing Cisco Collaboration Devices (CICD)
• Implementing Cisco Video Network Devices, Part 1 (CIVND1e)
• Implementing Cisco Video Network Devices, Part 2 (CIVND2)

Working knowledge of converged voice, video and data networks

• Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
• Ability to configure and operate Cisco routers and switches
• Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

What You Will Learn:

Upon completing this Troubleshooting Cisco IP Telephony & Video Training (CTCOLLAB) course, learners will be able to meet these objectives:

• Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
• Troubleshoot issues that relate to Cisco Unified Communications Manager
• Troubleshoot issues that relate to Cisco VCS
• Troubleshoot call setup issues
• Troubleshoot ILS and GDPR issues
• Troubleshoot Cisco Unified Communications Manger mobility features
• Troubleshoot issues that relate to Cisco TelePresence Management Suite
• Troubleshoot media resource and voice quality issues

Troubleshooting Cisco IP Telephony & Video Training (CTCOLLAB) – Course Syllabus:

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

Network Infrastructure
Call Control Systems
Endpoints
Media Resources
Applications
Analyze the Troubleshooting Process
Troubleshooting Methodology in Complex Environments
Define the Problem
Gather Facts
Consider Possibilities
Create an Action Plan
Implement an Action Plan
Observe Results
Restart the Problem-Solving Process
Document Facts
Overview of Troubleshooting and Monitoring Tools
Cisco Unified Serviceability
Cisco Unified Communications Manager Traces
Trace Output Example
Session Trace Log View
Cisco Unified RTMT Performance Monitor and Data Logging
Generic Call Filter Module
Sniffer Traces

Module 2: Cisco Unified Communications Manager Troubleshooting

IP Phone Initialization
Common DHCP-Related and TFTP-Related Issues
Using Ping to Cisco IP Phones
Verify TFTP Server Configuration
Cisco Unified IP Phone Status Messages
Cisco Unified IP Phone Network Configuration
Cisco IOS MGCP Gateway Communications
Endpoint
Configuration Elements
Registration
Registration Issues
Status
Monitoring Commands
Unsuccessful Registration
Cisco IOS H.323 Gateway and SIP Trunk Communications
Cisco Unified Communications Manager Is Not Responding
Cisco Unified Communications Manager Administration Web Page Is Not Displayed
Slow Response of Cisco Unified Communications Manager Server
Review of Cisco Unified Communications Manager Database Replication
Identification of Cisco Unified Communications Manager Database Replication Issues
LDAP Integration Options with Cisco Unified Communications Manager
LDAP Integration Considerations
Resolving Synchronization Issues
Resolving LDAP Authentication Issues

Module 3: Cisco VCS Troubleshooting

Overview of Endpoint Registration Issues
Troubleshooting Endpoints on Cisco VCS
Troubleshooting Cisco TelePresence Endpoints
Cisco VCS Is Not Responding
Cisco VCS Administration Web Page Is Not Displayed
Slow Response of Cisco VCS Server
Database Replication Review
Identifying Database Replication Issues
Fixing Cisco VCS Database Replication Issues
Review of LDAP Integration Options
General LDAP Integration Issues
Troubleshooting of Device Authentication Issues
Troubleshooting of Account Authentication Issues

Module 4: Call Setup Issues

Cisco Unified Communications Manager Call Setup Issues
Cisco VCS Control Call Setup Issues
Cisco Expressway Series Call Setup Issues
Call Setup Issues Between Call Control Systems
Review of Digit Analysis in Cisco Unified Communications Manager
Review of Partitions and CSSs
Troubleshoot Call Setup Issues in Cisco Unified Communications Manager
Troubleshoot One-Way Calling Issues
Troubleshoot Call-Forwarding Issues
Review of SIP and H.323 Endpoint Registration in Cisco VCS
Review of Subzones, Links, Pipes, and Search Rules
Troubleshoot Call Setup Issues in Cisco VCS
Troubleshoot Unified Communications Mobile and Remote Access Issues
Multisite Dial Plan Issues
Cisco Unified Communications Manager Issues
Cisco Unified Border Element Issues
Common Off-Net Calling Issues
Troubleshoot MGCP Gateway Issues
Troubleshoot H.323 Gateway Issues
Troubleshoot SIP Trunk Issues

Module 5: ILS and GDPR Issues

Review of ILS
Review of GDPR
Review of URI Call Routing When Using ILS
Review of Numbered Call-Routing When Using ILS
Common ILS-Related Issues and Their Causes
Troubleshoot ILS-Related Issues

Module 6: Cisco Unified Communications Manager Mobility Issues

Device Mobility Review
Call-Routing Implementation Options
Common Device Mobility-Related Issues and Their Causes
Troubleshoot Device Mobility Configuration Mismatches
Troubleshoot Device Mobility Call-Routing Problems
Troubleshoot Device Mobility Call Privilege Problems
Cisco Extension Mobility Review
Overview of Cisco Extension Mobility Issues
Troubleshooting Cisco Extension Mobility Login and Logout Issues
Troubleshoot Cisco Extension Mobility Call-Routing Issues
Review of Cisco Unified Mobility
Review of Unified Mobility Configuration Elements
CSS Implementation in Cisco Mobile Connect
Cisco Unified Mobility Access List Functions
Overview of Cisco Unified Mobility Issues
Troubleshoot Cisco Mobile Connect
Troubleshoot Cisco Unified Mobile Voice Access

Module 7: Cisco TelePresence Management Suite Issues

Review of Cisco TMS
Troubleshoot Cisco TMS
FindMe Review
Common FindMe Issues

Module 8: Voice Quality and Media Resources Issues

MTP Review
Troubleshoot MTP Registration and Nonresponsive Software Issues
MTP Allocation Issues
Transcoder Review
Troubleshoot Transcoder Registration Issues
Troubleshoot Conference Bridges Registered with Cisco Unified Communications Manager
Troubleshoot Conference Bridges Accessible via SIP Trunks
Cisco Unified Communications Manager Conference Bridges
Voice Quality Issues in Cisco Collaboration Systems
Identify and Isolate Voice and Video Quality Problems
Troubleshoot Layer 2 Quality Problems
Troubleshoot Voice Quality Issues on a Gateway
Troubleshoot Quality Issues at Endpoints
One-Way Audio and Video Issues

Labs

Gateway and Endpoint Registration Issues
LDAP Integration Issues
Endpoint Registration Issues
LDAP Integration Issues
On-Net Single-Site Calling Issues
On-Net Multisite Calling Issues
Off-Net Calling Issues
ILS and GPDR
Device Mobility Issues
Extension Mobility Issues
Cisco Unified Mobility Issues
Cisco TMS Issues
Transcoder Issues
Issues with Audio and Video Conferences

Whether you are looking for general information or have a specific question, we want to help!

Request More Information

Print Friendly, PDF & Email