Introduction to Information Technology Training

Introduction to Information Technology Training

Course Delivery

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Course Overview:

Introduction to Information Technology Training – Hands-On

In this introductory Introduction to Information Technology Training course, you will learn the basics of computer hardware,software, networking, troubleshooting, and emerging technologies. You will learn about configuring operating systems, file and folder management, networks and network configuration, and the role of the OSI model in networking and troubleshooting. This Introduction to Information Technology Training course will also prepare you for the CompTIA Strata IT Fundamentals certificate exam.

Through presentations, demonstrations, and knowledge-based exercises, youwill gain a fundamental understanding of local and wide area networktechnologies and protocols, web browsers, identifying security risks andtroubleshooting errors, and system maintenance. You will also learn aboutcutting-edge technologies such as cloud computing and green IT.

Related Courses:

CompTIA Network+ Certification Training
CompTIA Security+ Certification Training

Audience / Target Group:

The target audience for this Introduction to Information Technology Training course:

IT novices who need a broad, fundamental understanding of IT and who want tolearn the basics of computers, networking, LANs and WANs, data centers and datastorage, and how IT infrastructures are monitored and managed. Ideal candidatesinclude:

• Entry-level and newly hired technical professionals, including PCsupport, help desk, and networking professionals
• Sales and marketing professionals looking to increase their ability to communicate with technical professionals and increase sales
• Executives who seek better-informed decision making
• Beginners seeking fundamental knowledge in preparation for later certification courses.

What You Will Learn:

Upon completing this Introduction to Information Technology Training course, learners will be able to meet these objectives:

• Prepare a study plan for the CompTIA Strata IT Fundamentals exam
• Basic concepts in computer communication
• Basic functions components of computers
• Common hardware components, including processing, storage, input, and output devices and connectors
• Basic types of software and considerations for installing, updating, and upgrading software
• Standard configuration options, file systems, and file and folder management tasks in the Windows operating system
• Common network types, architectures, and topologies
• Basic concepts in network communication, including the OSI reference model, IP addresses, and protocols
• Common LAN and WAN technologies, transmission media, and protocols
• Basic concepts and areas of information security, including authentication, encryption, and firewalls
• Basic concepts and activities for maintaining, monitoring, and troubleshooting computer systems and networks
• Future and developing technologies, such as unified communications, fixed mobile convergence, and cloud computing
Considerations for green IT

Introduction to Information Technology Training – Course Syllabus:

1. CompTIA Strata IT Fundamentals Certificate
CompTIA Certification Programs
Tips for Doing Well
Study Techniques

2. Basic Concepts in Computer Communication
Two-State Communication
Numbering Systems
Base 10 (Decimal)
Base 2 (Binary)
Base 16
Decimal, Binary, and Hexadecimal Equivalents
Units of Information
Binary Prefixes
Communicating in Binary
Transmission Media
Wired Transmission Media
Wireless Transmission Media
Frequency Spectrum
Analog and Digital Communication
Change in Energy

3. What is a Computer?
Types of Computers
PDAs and Smartphones
MP3 Players
Upgrading Your Computer
Upgrading vs. Buying New
Determining Return on Investment
Computer Components
Core vs. Peripheral
Input Devices
Output Devices
Processing Devices
Storage Devices

4. Hardware Components: Inside the Computer Case
Processing Devices
Central Processing Unit
Motherboard Communication
Upgrading Processing Devices
Storage Devices
Types of Storage Devices
Hard Disk Drive
Random Access Memory
Upgrading Storage Devices
Other Hardware Components
Power Supply
Installing Hardware

5. Hardware Components: Outside the Computer Case
Input Devices
Touch Screen
Output Devices
Serial vs. Parallel Communication
Connectors and Ports
Removable Storage Devices
Punch Cards
Floppy Disks
Compact Disks
Digital Video Disks
Blu-Ray Discs
Multi-Card Readers and Writers
Redundant Array of Independent Disks (RAID)
Storage Systems
Direct-Attached Storage
Network-Attached Storage
Storage Area Networks

6. Software Components
Operating Systems
The Modern Interface
Modern Operating Systems
Device Drivers
Updating and Upgrading Software
Installation Issues
Check Minimum Requirements
Log In with Administrative Rights
Adjust Firewall Settings
Licensing and Registration
Digital Rights Management
Software Removal and Reinstallation

7. The Windows Operating System (OS)
Basic Windows OS Configuration
User Accounts
Power Settings
Screen Resolution
Demonstration: Basic Windows Configuration
File Systems in Windows
File and Folder Management in Windows
Managing Files and Folders Using Windows Explorer
Backing Up Files and Folders
Setting File and Folder Permissions

8. Basic Concepts in Networks
Introduction to Networks
Network Resources
Types of Networks
Network Architecture
The Simple Network: Peer-to-Peer
The Modern Network: Client/Server
Network Topologies
Point-to-Point Topology
Physical Bus Topology
Ring Topology
Mesh Topology
Star Topology
Tree Topology

9. Basic Concept in Network Communication
The Layered Approach to Communication
A Layered Approach Example
The OSI Networking Model
Application Layer
Presentation Layer
Session Layer
Transport Layer
Network Layer
Data Link Layer
Physical Layer
The Usefulness of Identification
United States ZIP Code System
Computer Addresses
Naming Devices for Humans
Domain Names
Name Resolution
IPv4 Address vs. IPv6 Address
Communication Protocols
Protocol Types
Protocol Characteristics

10. Local Area Networks
LAN Technologies and Protocols
LAN Communication
LAN Transmission Media
Internetworking Devices

11. Common LAN and WAN Protocols
Commonly Used Protocols
TCP/IP: The Core Protocol
File Transport Protocol
Simple Mail Transfer Protocol
Post Office Protocol version 3
Internet Message Access Protocol version 4
Hypertext Transfer Protocol
Secure Sockets Layer
Domain Name System
Dynamic Host Configuration Protocol
Simple Network Management Protocol
Network Time Protocol

12. Wide Area Networks
WAN Technologies
WAN Communication
WAN Transmission Media
Wired Media
Wireless Media
Internet Browsers
Cellular Technology
Cellular Telephone Standards
Satellite Technologies
Global Positioning System
Satellite Phones
Satellite Internet
Satellite Television
WAN Devices

13. Information Security
CLA Triad
Something You Know
Something You Have
Something You Are
Single-Factor Authentication
Two-Factor Authentication
Network Attacks
Prevention Methods
Access Control Methods
Physical Controls
Software Controls
Security Threats
Backup Media (Theft or Loss)
Screen Visibility (Shoulder Surfing)
Accidental Misconfiguration
Recognize and Resolve Security Breaches

14. Maintaining, Monitoring, and Troubleshooting Your Systems
Maintaining Your System
Cleaning and Protecting Hardware
Maintaining Software
Minimizing Certain Risks on Computers
Data Loss
Loss of Service
Damage to Equipment
Monitoring Your System
Task Manager
Event Viewer
Troubleshooting Your System
Common Operational Problems
Error Correction Tools
Monitoring and Troubleshooting Networks
Monitoring Networks
Troubleshooting Networks

15. Future Technologies
Unified Communications
Fixed Mobile Convergence
Cloud Computing
Other New Technologies
Radio-Frequency Identification
IP Television
Electricity over the Air

16. Green IT
Production of IT Equipment
Toxic E-Waste
RoHS Directive
Energy Star
Solid-State Devices
Reparable Equipment
Use of IT Equipment
Power Management
Replacing Devices
Consolidating Devices
Printing Considerations
Voice over IP
Maintaining IT Equipment
Managing Dust
Choosing Cleaning Supplies
Repairing Equipment
Heating and Cooling Office Space
Disposal of IT Equipment
Battery Disposal
CRT Disposal
Toner Disposal
Recycle or Reuse

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