Implementing Cisco Collaboration Devices Training (CICD)

Implementing Cisco Collaboration Devices Training (CICD)

Course Delivery

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Course Overview:

Implementing Cisco Collaboration Devices Training (CICD) – Hands-on

Implementing Cisco Collaboration Devices Training (CICD) focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. The Implementing Cisco Collaboration Devices Training (CICD) course covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

Implementing Cisco Collaboration Devices Training (CICD) introduces Discovery Labs which are learning environments embedded in the lessons that enable students to learn about principles in a more interactive way. The Discovery labs are intended to be performed by the students when they reach them in the course and they replace content from ICOMM. Students can go through discovery labs in multiple ways including instructor-guided labs, self-study labs with the instructor acting as a mentor, instructor demo, or a slide walkthrough.

This Implementing Cisco Collaboration Devices Training (CICD) course also contains Challenge labs where students test their knowledge gained through lessons. Challenge labs are located in the Lab Guide and include lab scenarios, Job Aids, an Activity Verification section, and an Answer Key Activity Procedure.

Customize It:

• If you are familiar with some aspects of this Implementing Cisco Collaboration Devices Training (CICD) course, we can omit or shorten their discussion.
• We can adjust the emphasis placed on the various topics or build the Implementing Cisco Collaboration Devices Training (CICD) course around the mix of technologies of interest to you (including technologies other than those included in this outline).
• If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the Implementing Cisco Collaboration Devices Training (CICD) course in manner understandable to lay audiences.

Audience / Target Group:

The target audience for this Implementing Cisco Collaboration Devices Training (CICD) course:

• Network administrators and network engineers
• CCNA Collaboration candidates
• Systems engineers

Class Prerequisites:

The knowledge and skills that a learner must have before attending this Implementing Cisco Collaboration Devices Training (CICD) course are as follows:

• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

What You Will Learn:

After successful completion of this Implementing Cisco Collaboration Devices Training (CICD) course, the you will be able to:

• Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
• Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
• Describe how to maintain a Cisco Unified Communications solution

Implementing Cisco Collaboration Devices Training (CICD) – Course Syllabus

Module 1: Cisco Unified Communications Solutions

Cisco Unified Communications Call Control Options
Cisco Unified Communications Manager Express Overview
Cisco Unified Communications Manager Overview
Cisco Business Edition 6000
Cisco VCS and Cisco Expressway Series
Cisco Unified Communications Manager IM and Presence Service Overview
Cisco Unity Connection Overview
Cisco Prime Collaboration
Cisco TMS Overview
Overview of Traditional Voice Networks
Overview of Converged Voice Networks
Overview of Packet-Oriented Networks

Module 2: Administrator and End-User Interfaces

Cisco Unified Communications Manager Administrator Interfaces
Cisco Unified Communications Manager Serviceability
Cisco Unified Communications Manager Services
Cisco Unified Communications Manager Operating System
Discovery 1: Verify System Information
Disaster Recovery System
Cisco Unified Reporting
Access the CLI
Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
User Management
Cisco VCS and Cisco TMS Administrative Interfaces
Cisco Unity Connection Administrator Interfaces
Cisco Unity Connection Serviceability
Discovery 3: Verify Voicemail Integration
Cisco Unified Communications Manager IM and Presence Service Administrator Interfaces
Cisco Unified Communications Manager Express Administrator Interfaces
Cisco Unified Communications Manager End-User Interfaces Overview
Customize User Website Permissions
Customize CCMUser Enterprise Parameters
End-User LDAP Authentication
Self Care Portal Devices
Cisco Unified Communications Manager Express End-User Interfaces
Authentication and Synchronization for End Users in Cisco Unity Connection
Administrator-Enabled User Login
Cisco Personal Communications Assistant
Cisco Unity Connection TUI

Module 3: Call Flows in Cisco Call Control Platforms

Cisco Unified Communications Manager SCCP Call Flows and Call Legs
Cisco Unified Communications Manager Centralized Architecture PSTN Backup Call Flow
Cisco Unified Communications Manager Distributed Architecture Call Flow
Cisco Unified Communications Manager PSTN Backup Path Selection
AAR Call Flow
Dial Peer Overview
Inbound Dial Peer Selection
Outbound Dial Peer Selection
Cisco VCS Call Flows
Cisco Unified Communications Manager CoS Overview
Partitions and CSSs
Examples of Partitions and CSSs
Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
Cisco Unified Communications Manager Call Routing Overview
Cisco Unified Communications Manager Call Routing Logic
Digit Analysis
Cisco Unified Communications Manager Path Selection Configuration Elements
Hunt Groups
Call Admission Control
Regions
Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
Cisco Unified Communications Manager Express COR Overview
COR Behavior
Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation
Cisco Unified Communications Manager Express Call Routing Overview
Trunk Groups
Ephone Hunt Group Overview
Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation

Module 4: Endpoint and End-User Administration

End Users in Cisco Unified Communications Manager
Cisco Unified Communications Manager Express User Access Levels
Cisco Unified Communications Manager Express User Locale
Cisco Unified Communications Manager User Management Options
Cisco Unified Communications Manager LDAP Support
LDAP Integration: Synchronization
LDAP Integration: Authentication
LDAP Integration Considerations
Synchronization Agreements
LDAP Synchronization Configuration Procedure
LDAP Authentication Configuration
LDAP Custom Filter
Implement End Users in Cisco Unified Communications Manager Express
IP Phone Registration Process Overview
Cisco SCCP IP Phone Startup Process
Cisco SIP Phone Startup Process
Cisco Unified Communications Manager Network Configuration
IP Phone Configuration Requirements in Cisco Unified Communications Manager
IP Phone Configuration Requirements in Cisco Unified Communications Manager Express
Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
Discovery 9: Device Settings Configuration
Configuration Methods and Tools
Autoregistration
Manual Cisco IP Phone Configuration
Cisco Unified Communications Manager BAT
Self-Provisioning
Update the Endpoint Firmware from SCCP to SIP
Implement IP Phones in Cisco Unified Communications Manager Express
Configure Menu
View Menu
Configuration Tool Comparison

Module 5: End User Telephony and Mobility Features

Cisco Extension Mobility in Cisco Unified Communications Manager
Call Forward Options
Shared Lines
Call Pickup
Call Hunting Components
Call Park
Intercom in Cisco Unified Communications Manager
Native Cisco Unified Communications Manager Presence
Cisco Unified Communications Manager Express Features
Discovery 10: Configure Cisco Extension Mobility
Configure Call Coverage in Cisco Unified Communications Manager
Discovery 11: Configure Hunt Groups
Configure Intercom Functionality in Cisco Unified Communications Manager
Configure Speed Dial BLF
Configure Call Forward Settings in Cisco Unified Communications Manager Express
Configure Cisco Unified Communications Manager Express for Night Service
Configure Paging in Cisco Unified Communications Manager Express
Configure Shared Ephone-dn in Cisco Unified Communications Manager Express
Configure Pickup Groups in Cisco Unified Communications Manager Express
Configure Intercom in Cisco Unified Communications Manager Express
Configure Hunt Groups in Cisco Unified Communications Manager Express
Mobile Connect in Cisco Unified Communications Manager
Mobile Voice Access in Cisco Unified Communications Manager
Mobility in Cisco Unified Communications Manager Express
Configure Cisco Unified Mobility in Cisco Unified Communications Manager
Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
Configure Mobility in Cisco Unified Communications Manager Express

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

Cisco Unity Connection Overview
Cisco Unity Connection Integration
Discovery 14: Verify the Cisco Unity Connection Integration
Cisco Unity Connection Call Handler
Cisco Unity Connection Call Routing
Cisco Unity Connection Authentication Rules
Cisco Unity Connection Dial Plan
Cisco Unity Connection End-User Templates Overview
User Template Basics
Default Class of Service
Password Settings and Roles
Transfer Rules and Greetings
Call Actions
Message Actions and Caller Input
TUI Experience
Cisco Unity Connection End Users
Cisco Unity Connection Voice Mailboxes
Cisco Unity Connection Video Greetings
Discovery 15: Configure a User Template
Discovery 16: Configure a User
Import End Users from Cisco Unified Communications Manager
Import Users from LDAP
Bulk Import Users
Manage Cisco Unity Connection Message Storage
Discovery 17: Configure Cisco MediaSense for Video Greeting
Discovery 18: Configure Cisco Unity Connection for Video Greeting
Perform the Implement End Users and Voice Mailboxes Lab
Cisco Unified Communications Manager IM and Presence Service Features and Functionality
Cisco Unified Communications Manager IM and Presence Service Architecture
Configure Cisco Unified Communications Manager for Cisco Jabber
Configure the Cisco Unified Communications Manager IM and Presence Server
Troubleshoot Cisco Jabber

Module 7: Cisco Unified Communications Solutions Maintenance

Problem-Solving Model Overview
Gather Facts
Consider Possibilities
Create an Action Plan
Implement the Action Plan
Observe Results
Restart the Problem-Solving Process
Document Results
Troubleshooting IP Phone Registration
Powering IP Phones
VLAN Overview
Configure Access Ports
Voice Quality Issues
Cisco Unified Communications Manager Reports Overview
Generate Reports
Analyze the Generated Reports
Discovery 19: Use Cisco Unified Reporting
Cisco Unified Communications Manager CAR Tool Overview
Cisco Unified Communications Manager CAR Tool User Overview
Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
Export CDR and CMR Records
Generate CDR User Reports
Discovery 21: Generate User Reports
Generate System Reports
Discovery 22: Generate and View a QoS Detail Report
Generate Device Reports
Discovery 23: Generate and View a Gateway Utilization Report
Cisco Unified RTMT Overview
Monitor the System with Cisco Unified RTMT
Monitor Cisco Unified Communications Manager with Cisco Unified RTMT
Generate Reports on Cisco Unity Connection
Discovery 24: Generate a Cisco Unity Connection Serviceability Report
Generate Reports in Cisco Unified Serviceability
Discovery 25: Generate Cisco Unified Serviceability Reports
Use Reports for Troubleshooting and Maintenance
Disaster Recovery System Overview
Back Up Cisco Unified Communications Solutions
Restore Cisco Unified Communications Solutions

Implementing Cisco Collaboration Devices Training – Labs

Explore Administrator Interfaces
Explore End-User Interfaces
Explore Call Flows in Cisco Unified Communications Manager
Explore Call Flows in Cisco Unified Communications Manager Express
Implement End Users
Implement Endpoints
Enable Telephony Features
Enable Mobility Features
Implement End Users and Voice Mailboxes
Enable Cisco Unified Communications Manager IM and Presence Service
Provide End-User Support
Generate Cisco Unified Communications Manager CAR Tool Reports
Monitor the System with Cisco Unified RTMT
(Optional) Back Up Cisco Unified Communications Manager

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