Implementing Cisco Collaboration Applications Training (CAPPS)

Implementing Cisco Collaboration Applications Training (CAPPS)

Course Delivery

This Course is available in the following format:

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Course Overview:

Implementing Cisco Collaboration Applications Training (CAPPS) – Hands-on

In this advanced Implementing Cisco Collaboration Applications Training (CAPPS) course you will learn to integrate Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence and video into a successful collaboration deployment. You will gain a workable knowledge of voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration within Cisco Unified Communications Manager (CUCM).

The real-world hands-on labs help you to successfully integrate Cisco Unity Connection, Unity Express, IM and Presence features with CUCM. Labs also cover the configuration of Cisco Unity Connection users, system settings, Cisco Unified Messaging, Unified Communications IM and Presence with Cisco Jabber.

Audience / Target Group:

The target audience for this Implementing Cisco Collaboration Applications Training (CAPPS) course:

• Network Administrators
• Network Engineers
• CCNP Collaboration Certification candidates
• Systems engineers

Class Prerequisites:

The knowledge and skills that a learner must have before attending this Implementing Cisco Collaboration Applications Training (CAPPS) course are as follows:

• Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
• Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
• Basics of digital interfaces, PSTN, and VoIP
• Fundamental knowledge of converged voice and data networks and CUCM deployments

What You Will Learn:

Upon completing this Implementing Cisco Collaboration Applications Training (CAPPS) course, learners will be able to meet these objectives:

• Implement Cisco Unity Connection in a CUCM deployment
• Describe how to implement Cisco Unity Express in a CUCM Express deployment
• Implement Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile using BYOD
• Integrate Cisco VCS and Cisco TMS into a Cisco collaboration deployment

Implementing Cisco Collaboration Applications Training (CAPPS) – Course Syllabus:

Module 1: Cisco Unity Connection (CUC)

design and deployment options
Administration
Integration with call processing system
Integration considerations
Manage end users
Features
System settings
Authentication
Import of users from CUCM
Call management
Dial plan components
Call handler
Unified Messaging terminology
Message synchronization architecture
Integrated messaging configuration
Troubleshooting CUC
Branch Offices deploying redundant voicemail

Module 2: Cisco Unity Express

Features and characteristics
Deployment models
Voicemail integration on CUCM
Unity Express Module connection and initiating
User account management
Auto-attendant features and configuration
Call processing to messaging system call flow
SIP troubleshooting
Mailbox issues

Module 3: Cisco Unified IM and Presence Implementation

CUCM presence
IM and presence cluster
CUCM deployment options
Jabber
Information flow
Phone-only mode
Conferencing
Integration with LDAP for Jabber
CUCM setup
Jabber UC services
Installation methods
Jabber framework alignment
Add Jabber in CUCM
User configuration XML file
Configuration sources
Contact sources
System dashboard
Presence viewer
System troubleshooting

Module 4: Video Provisioning and Integration in a Unified Communications Deployment

Cisco Prime collaboration
Deployment aspects
Dashboard
Collaboration infrastructure
Prime collaboration manager
Cisco TelePresence VCS characteristics
CUCM connection to VCS clusters
Cisco TMS
Business needs
Platform
Scale and Management
Conference call routing
Conference port reservation
Recommended scheduling deployment mode

Labs

Integrating Cisco Unity Connection with CUCM
Configuring Cisco Unity Connection Users
Configuring Cisco Unity Connection System Settings
Implementing Cisco Unity Connection Call Management
Configuring Cisco Unified Messaging
Troubleshooting Cisco Unity Connection (Optional)
Integrating Cisco Unity Express with CUCM Express
Configuring Cisco Unity Express System Settings and Users
Implementing Call Routing with Cisco Unity Express Auto-Attendant
Troubleshooting Cisco Unity Express (Optional)
Integrating Cisco Unified Communications IM and Presence with CUCM
Configuring Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
Configuring Cisco Jabber Mobile and Integrate Directory Servers (Optional)
Troubleshooting Cisco Unified Communications IM and Presence (Optional)
Provisioning with Cisco Prime Collaboration
Deploying Cisco TMS and Video Applications

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