CTCOLLAB Bridge, Part 2 Training (CTCOLLAB2-BR)

CTCOLLAB Bridge, Part 2 Training (CTCOLLAB2-BR)

Course Delivery

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Course Overview:

CTCOLLAB Bridge, Part 2 Training (CTCOLLAB2-BR) – Hands-on

CTCOLLAB Bridge, Part 2 Training (CTCOLLAB2-BR) is a three-day course that teaches you how to troubleshoot Cisco Unified Communications Manager, Cisco TelePresence Video Communication Server Control (VCS-C), and Cisco Expressway series in a multi-site voice and video network. The CTCOLLAB Bridge, Part 2 Training (CTCOLLAB2-BR) course covers troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

CTCOLLAB Bridge Part 2: Troubleshooting Cisco IP Telephony & Video does not cover troubleshooting call setup issues. These issues are covered in CTCOLLAB Bridge, Part 1 (CTCOLLAB1-BR).

Audience / Target Group:

The target audience for this CTCOLLAB Bridge, Part 2 Training (CTCOLLAB2-BR) course:

• Network administrators and engineers
• CCNP Collaboration candidates who have previously taken the CCNP Voice TVOICE course
• CCNP Voice certified professionals wanting to upgrade their skills and knowledge based on new material in the latest Collaboration courses
• Systems engineers

Class Prerequisites:

The knowledge and skills that a learner must have before attending this CTCOLLAB Bridge, Part 2 Training (CTCOLLAB2-BR) course are as follows:

• Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
• Ability to configure and operate Cisco routers and switches
• Ability to configure and operate Cisco Unified Communications Manager in a single-site environment

What You Will Learn:

Upon completing this CTCOLLAB Bridge, Part 2 Training (CTCOLLAB2-BR) course, learners will be able to meet these objectives:

• Issues in Cisco collaboration deployments
• Unified Communications Manager
• Cisco VCS
• Intercluster lookup service (ILS) and GPDR issues
• Unified Communications mobility features
• Issues that relate to Cisco TelePresence Management Suite
• Media resource and voice quality issues

CTCOLLAB Bridge, Part 2 Training (CTCOLLAB2-BR) – Course Syllabus:

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

Cisco collaboration deployments
Troubleshooting methodology and monitoring tools

Module 2: Cisco Unified Communications (UC) Manager Troubleshooting

Common gateway and endpoint registration issues
UC Manager availability issues
Database replication issues
LDAP integration issues

Module 3: TelePresence Video Communication Server (VCS) Troubleshooting

Endpoint registration issues
VCS control and Expressway availability issues
Database replication issues
LDAP integration issues

Module 4: Troubleshooting Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR) Issues

Module 5: Troubleshooting Cisco UC Manager Mobility Issues

Device mobility issues
Extension mobility issues
Cisco Unified Mobility issues

Module 6: Troubleshooting Cisco TelePresence Management Suite (TMS) Issues

Module 7: Troubleshooting Voice Quality and Media Resources Issues

Media Termination Point (MTP) issues
Transcoder issues
Troubleshooting Audio and Video Issues:
Conferencing issues
Quality issues

Labs

Troubleshooting Gateway and Endpoint Registration Issues
Cisco IP Phone Registration
Media Gateway Control Protocol (MGCP) Gateway Registration
Troubleshooting LDAP Integration Issues
Synchronization Issues at HQ Site
Authentication Issues
Troubleshooting Endpoint Registration Issues: Cisco Jabber Video for TelePresence Registration
Troubleshooting LDAP Integration Issues
Device Authentication Issues
Account Authentication Issues
Troubleshooting ILS and GPDR
Troubleshooting Device Mobility Issues
Troubleshooting Extension Mobility Issues
Troubleshooting Cisco Unified Mobility Issues
Connect
Mobile Voice Access
Troubleshooting Cisco TMS Issues
Troubleshoot Transcoder Issues
Troubleshooting Issues with Audio and Video Conferences

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