Cisco CCIE Collaboration Advanced Workshop Training (CIEC)

Cisco CCIE Collaboration Advanced Workshop Training (CIEC)

Course Delivery

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Course Overview:

Cisco CCIE Collaboration Advanced Workshop Training (CIEC) – Hands-on

The Cisco CCIE Collaboration Advanced Workshop Training (CIEC) is a complete, 360-degree, blended learning program to accelerate competency and build the skills that are necessary for expert certification. The program aids students in preparation for the Cisco CCIE® Collaboration lab exam.

CCIE Collaboration Advanced Workshop (CIEC) v1.0 is part of the Cisco 360 Learning Program and teaches students how to use an expert-level, problem-solving process, including options analysis, to support complex Cisco Collaboration technologies and topologies.

The Cisco CCIE Collaboration Advanced Workshop Training (CIEC) course goal is to develop an expert-level problem-solving process including options analysis to support complex Cisco Collaboration technologies and topologies. This is a highly intensive training, engaging students full time throughout the week.

The Cisco CCIE Collaboration Advanced Workshop Training (CIEC) course is delivered worldwide by our specially trained CCSI instructors, authorized and certified by Cisco for this specific program.

Customize It:

• If you are familiar with some aspects of this Cisco CCIE Collaboration Advanced Workshop Training (CIEC) course, we can omit or shorten their discussion.
• We can adjust the emphasis placed on the various topics or build the Cisco CCIE Collaboration Advanced Workshop Training (CIEC) course around the mix of technologies of interest to you (including technologies other than those included in this outline).
• If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the Cisco CCIE Collaboration Advanced Workshop Training (CIEC) course in manner understandable to lay audiences.

Audience / Target Group:

The target audience for this Cisco CCIE Collaboration Advanced Workshop Training (CIEC) course:

• This Cisco CCIE Collaboration Advanced Workshop Training (CIEC) course is for technical professionals who are in their initial stages of preparing for the Cisco CCIE Collaboration Lab Exam. The target audience is CCIE Collaboration candidates.

Cisco CCIE Collaboration Advanced Workshop Training (CIEC) – Class Prerequisites:

The knowledge and skills that a learner must have before attending this Cisco CCIE Collaboration Advanced Workshop Training (CIEC) course are as follows:

Prior to attending Cisco CCIE Collaboration Advanced Workshop, students should be very familiar with internetworking technologies, Cisco products, and Cisco Collaboration application features. Specifically, before attending this course, students should be able to demonstrate advanced level competencies (knowledge and skills) equivalent to the following:

• Telephony and dial plan design skills
• Cisco Unified Communications Manager configuration skills
• Cisco gateway and gatekeeper configuration skills
• Cisco Unified Communications troubleshooting skills
• Cisco Unified Communications Manager Express and Cisco Unity Express skills
• QoS configuration skills
• Cisco Unity Connection and Cisco Unified Contact Center Express configuration skills
• Cisco Unified IM and Presence configuration skills
• To gain the prerequisite skills and knowledge, students must have passed the CCIE Collaboration Written Exam.

Cisco CCIE Collaboration Advanced Workshop Training (CIEC) – Objectives:

After attending this Cisco CCIE Collaboration Advanced Workshop Training (CIEC) course, you will be able to :

• Describe CCIE level problem-solving approach to QoS task analysis
• Describe the call and message flows, selected features, and troubleshooting approaches for Cisco Unity Connection, Cisco Unified IM and Presence, and Cisco Unified Contact Center Express
• Describe how globalized call routing works and how it simplifies dial plan deployments in large customer environments
• Describe Service Advertisement Framework and Call Control Discovery
• Describe how Enhanced Location CAC works and how it is implemented in Cisco Unified Communications Manager deployments
• Describe various hardware- and software-based media resources that include features like conferencing, transcoding, MOH, and others
• Describe how URI dialing is implemented in the Cisco Unified Communications Manager and then what to consider when implementing SIP with other vendors
• Explain how ILS works and how to implement it, and describe its main components
• Explain the different call-routing tables that are available in Cisco Unified Communications Manager, as well as how the tables are used to route calls
• Describe Cisco EMCC

Cisco CCIE Collaboration Advanced Workshop Training (CIEC) – Course Syllabus

Quality of Service

Describe QoS requirements based on codecs, protocols, and other relevant parameters
Describe CBWFQ and PQ for voice and video, and how to use them
Explain link efficiency technologies and when and how to use them
Describe Cisco AutoQoS and how to adapt it for voice and video requirements
Describe how QoS hardware-related design is implemented on Cisco Catalyst 3750 Series Switches
Describe how Cisco Catalyst switches process ingress traffic when applying classification and marking
Describe how policing is done in a Cisco Catalyst switch and how to avoid congestion
Describe egress queuing and scheduling options in a Cisco Catalyst 3750 Series Switch, including shaping, sharing, and SRR

Voice Applications

Describe the integration of Cisco Unity Connection with call processing, user directory, and mail systems
Identify and resolve most common Cisco Unity Connection integration errors
Describe the call flow in Cisco Unity Connection and how to control the flow of incoming calls
Describe how to network two standalone Cisco Unity Connection servers or clusters
List the most common voice messaging issues and explain how to troubleshoot them
Describe the integration of applications and the call and message flows with Cisco Unified IM and Presence
Describe the Cisco Jabber client modes, dependencies, and user profiles
Describe the Cisco Unified IM and Presence system troubleshooting tools and how to use them to fix common integration issues
Describe the federation between two Cisco Unified IM and Presence clusters
Describe the client troubleshooting capabilities and the Cisco Unified IM and Presence traces
Describe Cisco Unified CCX integration with the call processing system and call flows
Describe the options that are available for routing calls based on groups or skills
Describe how to adapt default scripts to customer requirements
Describe the troubleshooting tool in Cisco Unified CCX and show how to resolve a script issue

Globalized Call Routing

Provide an overview of globalized call routing and describe its components
Describe how globalized call routing works and the issues that must be considered when implementing, verifying, and troubleshooting globalized call routing

Service Advertisement Framework and Call Control Discovery

Formulate an overview of SAF and CCD
Describe the main characteristics of SAF and CCD
Describe how CCD works
Describe how to implement SAF and CCD
Describe the considerations that are necessary when implementing CCD and how to verify and troubleshoot SAF and CCD

Enhanced Location CAC

Provide an overview of Enhanced Location CAC
Describe how intracluster Enhanced Location CAC works and how it is implemented
Describe how intercluster Enhanced Location CAC works and how it is implemented
Describe what needs to be considered when implementing Enhanced Location CAC and list Enhanced Location CAC-related monitoring and troubleshooting tools

Media Resources and Codec Preferences

Describe conference bridges
Describe the MTPs
Describe transcoders
Describe MOH and multicast MOH
Describe the RSVP agents
Describe codec preferences

SIP URI Dialing and Advanced SIP Deployments

Prepare an overview of URI dialing and describe its components
Describe URI dialing operation, considerations, monitoring, and troubleshooting
Describe what must be considered in multivendor SIP deployments

Intercluster Lookup Service

Describe the purpose of ILS and the services it provides
Describe the components of ILS networking and their functions
Describe how URI syncing works and how it interacts with URI routing
Describe what needs to be considered when implementing ILS
Configure URI routing and synchronization in an ILS network
Describe ILS-related Cisco Unified Communications Manager alarms and CLI commands

Call-Routing Priorities

Describe the two Cisco Unified Communications Manager call-routing tables
Describe the Cisco Unified Communications Manager call-routing process and its priorities

Cisco EMCC

Describe Cisco EMCC and explain how EMCC mitigates the challenges that are associated with cross-cluster Cisco Extension Mobility logins
Describe the Cisco EMCC login process, including Cisco EMCC components and their functions
Describe the Cisco EMCC RSVP agent and PSTN access
Describe how Cisco EMCC is implemented, verified, and what needs to be considered when implementing Cisco EMCC

Lab Exercises

QoS in a Collaboration Environment

Verify the QoS settings and DiffServ parameters in the Cisco Unified Communications Manager and on the gateways
Configure LLQ
Configure QoS on Cisco Catalyst 3750 Series Switch

Implement and Troubleshoot Voice Messaging

Integrate Cisco Unity Connection with Unified CM
Test call routing behavior
Integrate Cisco Unity Connection in different locations via intersite links
Trace MWI issues

Implement and Troubleshoot IM and Presence

Integrate Cisco Unified Communications IM and Presence with Unified CM
Configure presence for both users and register Cisco Jabber
Trace Cisco Unified Communications IM and Presence communication flows

Implement and Troubleshoot Customer Care

Integrate Cisco Unified CCX
Debug an ICD script
Implement skill-based routing

Verify Globalized Call Routing

Analyze globalized call-routing calls and examine the call flow and digit manipulation

Implement Call Control Discovery

Configure a SAF forwarder on the HQ and BR1 routers
Configure a SAF client on the HQ and BR1 Cisco Unified Communications Manager clusters

Implement Enhanced Location CAC

Implement intracluster Enhanced Location CAC
Implement intercluster Enhanced Location CAC

Troubleshoot Media Resources

Troubleshoot media resources

Implement SIP URI Dialing and SIP Connectivity to Third-Party SIP Call Control Domains

Implement URI dialing
Connect to third-party SIP call control domains

Implement Intercluster Lookup Service

Implement ILS

Verify Call Routing

Verify the call-routing process

Implement Cisco EMCC

Implement Cisco Extension Mobility
Implement Cisco EMCC

Cisco 360 CCIE Collaboration Assessment Lab 1

Implement Cisco Extension Mobility

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