CAPPS Bridge: CUC and IM&P Update Training (CAPPS-BR)

CAPPS Bridge: CUC and IM&P Update Training (CAPPS-BR)

Course Delivery

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Course Overview:

CAPPS Bridge: CUC and IM&P Update Training (CAPPS-BR)

CAPPS Bridge: CUC and IM&P Update Training (CAPPS-BR) and Instant Messaging (IM) and Presence Bridge is a three-day, hands-on course that provides an option if you have taken the CCNP Voice CAPPS course, or are otherwise familiar with the content of that course, to learn the new material added to CAPPS10 to cover the latest CSR 10.6 technology. The CAPPS Bridge course is a “delta” course designed to help you take the CAPPS10 exam to upgrade your “CCNP Voice’ knowledge base to “CCNP Collaboration.”

Customize It:

• If you are familiar with some aspects of this CAPPS Bridge: CUC and IM&P Update Training (CAPPS-BR) course, we can omit or shorten their discussion.
• We can adjust the emphasis placed on the various topics or build the course around the mix of technologies of interest to you (including technologies other than those included in this outline).
• If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the course in manner understandable to lay audiences.

Who Should Attend

The target audience for this CAPPS Bridge: CUC and IM&P Update Training (CAPPS-BR) course:

• Network administrators and network engineers
• CCNP Collaboration candidates who have previously taken the CCNP Voice CIPTV2 course
• CCNP Voice certified professionals wanting to upgrade their skills and knowledge based on new material in the latest Collaboration courses
• Systems engineers

Class Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

• Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing.
• Ability to configure and operate Cisco Unified Communications Manager in a single-site environment.

What You Will Learn

Upon completing this CAPPS Bridge: CUC and IM&P Update Training (CAPPS-BR) course, learners will be able to meet these objectives:

• Design and deploy Cisco Unity Connection in a CSR 10.6 virtual solution.
• Integrate Cisco Unity Connection with PLM and with Cisco UC Manager using both SIP and SCCP
• Configure Cisco Unity Connection Users, Templates, and Class of Service and including video greetings
• Configure Cisco Unity Connection system settings, restriction tables and LDAP integration
• Implement Cisco Unity Connection Dial Plan and Call Management
• Configure Unified Messaging
• Troubleshoot Cisco Unity Connection
• Implement Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile using BYOD
• Integrate Jabber with LDAP
• Troubleshoot Cisco Unified IM and Presence

Course Syllabus

Module 1: Cisco Unity Connection

Design and deployment
Integrating with Cisco Unified Communications (UC) Manager
Configuring users, templates, and class of service
Cisco Unity Connection system configuration
Dial Plan and Call Management implementation
Unified Messaging configuration
Troubleshoot Cisco Unity Connection
Deploy voice mail redundancy in branch offices

Module 2: Cisco Unified IM and Presence Implementation

Design and deployment
Components and communication flows
System integration
Cisco Jabber integration
Cisco Jabber mobile configuration and integrating directory servers
Verification and troubleshooting tools

Labs

Integrating Cisco Unity Connection with Cisco Unified Communications Manager
Integrate Cisco Unity Connection with Cisco PLM
Configure Cisco Unified Communications Manager for an SCCP Integration
Configure Cisco Unified Communications Manager for a SIP Integration
Discover Call Routing in Cisco Unity Connection
Configure Call Forward Based on Call Classification
Back Up Cisco Unity Connection
Configuring Cisco Unity Connection Users
Modularize and Automate User Creation
Access User Pages and Web Inbox
Manage User Greetings
Message Notification
Mailbox Quotas and Message Aging
Distribution Lists
Configure Video Greeting
Configuring Cisco Unity Connection System Settings
Set Up the System
Integrate Cisco Unity Connection with the LDAP Server
Import Users from the Cisco Unified Communications Manager
Test Voice Messaging Behavior
Implementing Cisco Unity Connection Call Management
Create a Dial Plan and Set Up Site-Specific Directory Handler
Create an Interview Call Handler
Configure a New Auto-Attendant
Configuring Cisco Unified Messaging
Enable Integrated Messaging
Configure Unified Messaging
Secure Messaging
Troubleshooting Cisco Unity Connection
Trace MWI Issues
Monitor a SIP Call Flow
Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
Set Up Cisco Unified Communications Manager for Presence Integration
Set Up Cisco Unified Communications IM and Presence
Configure Service Discovery
Install Cisco Jabber
Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
Configure Cisco Jabber in Phone-Only Mode
Set Up Cisco Jabber in Full UC Mode
Use Jabber Config File Generator to Enable Features
Enable Voice Messaging in Cisco Jabber
Use RTMT to View Performance Counters
Configure LDAP and UDS Directory Access
Configure Cisco Jabber Mobile and Integrate Directory Servers
Photo Retrieval in Cisco Jabber
Configure BYOD and Configure Cisco Jabber Mobile
Configure Additional Features
Integrate Microsoft Exchange Calendaring to Show Presence Status
Troubleshoot Cisco Unified Communications IM and Presence
Trace Cisco Jabber Login and Logout Messages
Trace Instant Messaging
Trace a SIP Status Update Message

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