Administering and Implementing Cisco Unity Connection Training (AICUC-TB)

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Administering and Implementing Cisco Unity Connection Training (AICUC-TB)


Administering and Implementing Cisco Unity Connection Training (AICUC-TB) Course Description

Cisco Unity Connection v10.6 Technology Bridge is a three-day, hands-on course that focuses exclusively on administration and implementation of CSR 10.6 Cisco Unified Messaging technology. This course will give you the “CCNP Collaboration” content associated with this technology.

Customize It:

● If you are familiar with some aspects of Administering and Implementing Cisco Unity Connection Training (AICUC-TB), we can omit or shorten their discussion.
● We can adjust the emphasis placed on the various topics or build the course around the mix of technologies of interest to you (including technologies other than those included in this outline).
● If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the course in manner understandable to lay audiences.

Audience / Target Group:

Cisco Unity Connection (voice mail) administrators and engineers
CCNP Voice certified professionals wanting to upgrade their skills and knowledge based on new material in the latest Collaboration Courses
Cisco systems engineers

Related Courses:

Cisco Training Courses and Certification Onsite or Virtual Classrooms
Implementing Cisco TelePresence Video Solutions Training Part 2 (VTVS2)

Duration: 3 days


An understanding of Cisco UC Manager concepts and administrative interfaces.

Skills Gained:

Design and deploy Cisco Unity Connection in a CSR 10.6 virtual solution.
Understand Cisco Unity Connection administrative and end-user interfaces
Integrate Cisco Unity Connection with PLM and with Cisco UC Manager using both SIP and SCCP
Configure Cisco Unity Connection users, templates, and class of service and including video greetings
Configure Cisco Unity Connection system settings, restriction tables, and LDAP integration
Implement Cisco Unity Connection dial plan and call management
Configure Unified Messaging
Troubleshoot Cisco Unity Connection
Deploying voice mail redundancy in branch offices

Course Content:

Module 1: Cisco Unity Connection

Components of Cisco Unified Communications (UC) solutions
Cisco Unity Connection design and deployment

Module 2: Cisco Unity Connection Implementation

Administrator interfaces
Integration with Cisco UC Manager
End-user and voice mailbox characteristics and configuration requirements
Users, templates, and class of service configuring
System configuration
Dial plan and call management implementation
Unified Messaging configurations
End-user interfaces

Module 3: Cisco Unified Connection Maintenance

Voice mail monitoring
Troubleshooting Cisco Unity Connection
Disaster recovery system

Module 4: Cisco Unity Connection Branch Office Redundancy


Verify System Information
Obtain Platform Details with CLI from Cisco Unified
Add Endpoints
Cisco Unity Connection with Cisco Unified Communications Manager
Cisco Unity Connection Users
Cisco Unity Connection System Settings
Cisco Unity Connection Call Management
Configuring Cisco Unified Messaging
Troubleshooting Cisco Unity Connection

Whether you are looking for general information or have a specific question, we want to help

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Time Frame: 0-3 Months4-12 Months


If multiple locations, please list in the additional comments field.


Public Training Schedule
Private Group Training

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