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CISCO
 
   
Course Name: Troubleshooting Cisco Networks v1.0 (TCN) Training
   
Deployment Options: Onsite - Instructor-Led Training
   
Course Duration: 5 days depending on audience background and options
   
Related Courses
 
 
Introduction:
 
This course explores methods for effectively and efficiently troubleshooting problems with Cisco router and Catalyst switch networks. Learn to diagnose and solve problems at the data link, network, transport, and application layers in both Ethernet and WAN networks. You will utilize troubleshooting tools live on the classroom etwork.

Fourteen hands-on labs comprised of Catalyst 2950 Layer 2 switches, Catalyst 3550 Layer 3 switches, and Cisco routers provide real-world scenarios, including resolving network issues received in the form of trouble tickets. This equipment-intensive class is the most comprehensive troubleshooting course available.
 
Audience:
 
Anyone responsible for troubleshooting IP networks based on Cisco routers and switches.
 
Prerequisites:
 
  • BSCI - Building Scalable Cisco Internetworks v3.0
  • BCMSN - Building Cisco Multilayer Switched Networks v3.0
 
Customize it:
 
This 5-days Cisco TCN course will be customized to your needs and specifications. Eno.com will assist you in identifying those needs and specifications. A word to the wise, there are many vendors of IT security training. They will typically have a broad and general course, one size fits all, already developed and just put your organization?s name on the title slide. This minimizes their effort and time investment. At Eno.com, every course is made to your exact and exacting specifications. We help you ensure what you are getting is what you really eed even if at the beginning you weren't too sure of what that was. We fit the class to your needs. We never fit you into our standard, one size fits all, class. Please call or e-mail to schedule a no-obligation conference call to help us understand your audience background and training objectives.
 
Objectives:
 

What You'll Learn

  • Network discovery and documentation
  • End-system discovery and documentation
  • Analyzing traffic flow using IOS tools
  • Creating a network baseline
  • Problem solving methodology
  • Cisco IOS diagnostic commands
  • Troubleshooting the physical and data-link layers, including Ethernet, Frame Relay, and T1 problems
  • Troubleshooting Catalyst switch problems
  • Troubleshooting network layer problems, including EIGRP, OSPF, and BGP
  • Troubleshooting application layer problems
 
Course Outline
 
1. Establishing a Baseline
•Creating Network Configuration Documentation
•Components of a Network Configuration Table
•Components of a Topology Diagram
•Discovering Network Configuration on a Router or Multilayer Switch
•Discovering Network Configuration on a Layer 2 Switch

2. Creating End-System Network Configuration Documentation
•Components of an End-System Configuration Table
•Components of an End-System Topology Diagram
•Commands and Applications Used to Discover End-System Network Configuration

3. Determining an Effective Troubleshooting Strategy
•Applying a Layered Model to a Network
•Comparing Layered Network Models
•The Encapsulated Data Flow Process
•The Layers of a Logical Model
•General Troubleshooting Process
•Gathering Symptoms
•Isolating Problems
•Correcting Problems
•Gathering Symptoms
•Network Symptoms
•User Symptoms
•End-System Symptoms
•Selecting a Troubleshooting Approach
•The Bottom-Up Approach
•The Top-Down Approach
•The Divide-and-Conquer Approach

4. Resolving Problems at the Physical and Data Link Layers
•Identifying Physical Layer and Data Link Layer Symptoms
•Cisco IOS Commands
•Windows Commands
•UNIX Commands
•Isolating Problems
•Serial Interface
•Frame Relay
•Ethernet
•FastEthernet

5. Resolving Problems at the Network Layer
•Common Symptoms of Network Layer Problems
•IOS Commands for Network Layer Troubleshooting
•General Commands
•ARP-Related Commands
•Routing Table Commands
•Interface-Related Commands
•BGP-Related Commands
•Traffic-Related Commands
•Access List-Related Commands
•Windows and UNIX Commands for Network Layer Troubleshooting
•Case Study
•Identifying Support Resources

6. Resolving Problems at the Transport and Application Layers
•Common Symptoms of Transport Layer Problems
•Common Symptoms of Application Layer Problems
•IOS Commands for Transport and Application Layer Troubleshooting
•General Commands
•Name Resolution Commands
•Policy-Related Commands
•File Management Commands
•DHCP-Related Commands
•SNMP- and NTP-Related Commands
•Testing Network Applications With Telnet
•Windows and UNIX Commands for Transport and Application Layer
 
Other Expertise:
 
 

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