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| Introduction: |
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| IPTT v4.0 practices troubleshooting skills for administrators and engineers who support IP Telephony
installations. IPTT prepares for one of the exams required for the IP Telephony Operations Specialization and Certification.The
course revision number is skipping from v2.0 to v4.0 to acknowledge that both the Unity and the Call Manager software
used in the course are revisions 4. |
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| Audience: |
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- Channel Partner / Reseller
- System Engineers
- Customers
- Account Managers
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| Prerequisites: |
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- CCNA, QOS or DQOS
- Also recommended: CVOICE, CIPT
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| Objectives: |
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After completing this course, the student should be able to:
- Apply effective troubleshooting methods to resolve issues in complex IPT networks
- Troubleshoot common Call Manager configuration, integration, and operation problems.
- Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management
tools.
- Troubleshoot common router, switch, and gateway configuration; integration; and operation
issues and problems in AVVID networks.
- Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting
and implementation methods.
- Troubleshoot common Unity configuration, integration, and operation issues and problems.
- Employ Cisco TAC as a troubleshooting and escalation tool.
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| Course Outline |
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- Module 1 - Applying Troubleshooting Methods
- Module 2 - Troubleshooting CallManager, Network, Signaling, and Dial Plans Troubleshooting
the
- CallManager Signaling Architecture
- Module 3 - Troubleshooting AVVID Components
- Module 4 - Troubleshooting Network Infrastructure
- Module 5 - Applying Quality of Service in VoIP Networks
- Module 6 - Troubleshooting Unity Voice Mail Systems
- Module 7 - Escalating Trouble Tickets to TAC
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| Please call or e-mail to schedule a no-obligation conference call to help us understand your
audience background and training objectives. |
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For organizational purchases, please send us a message at  salesinfo@eno.com
or complete and submit this form .
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| Other Expertise: |
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