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| Who Should Attend |
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| This hands-on course is intended for System Administrators, Supervisory Users, Implementation
Consultants, Application Engineers, System Engineers and Technical Support Engineers who implement, install, configure,
and troubleshoot VoIP networks using the Cisco® Emergency Responder as part of the deployment. |
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| Prerequisites |
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This course is intended for individuals who meet the following prerequisites:
- SNMP operation
- Basic IP telephony concepts, including how calls are processed via H323
- Voice Essentials: Basic Telephony and IP Telephony
- Cisco® CallManager deployment and configuration, as taught in the Cisco® IP Telephony
(CIPT) course
- Hands-on experience Windows 2000
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| Course Description: |
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| The Cisco® Emergency Responders (CER) course provides the student with hands-on experience
and knowledge of tasks typically performed during CER deployment. Tasks include planning, installation, configuration,
and troubleshooting. |
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| Course Objectives: |
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Upon completing this course, you will be able to:
- Describe 911 and Enhanced 911 emergency services operations
- Describe how the Cisco® Emergency Responder product delivers E911 services
- Install, configure and administer CER
- Prepare your network to deploy CER
- Describe typical CER deployment models
- Describe Common Installation Scenarios
- Troubleshoot typical CER problems
- Use CER Debugging Tools
- Manage your CER using a Network Management System
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| Course Outline: |
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Module 1 : Introduction to E911 and Cisco® Emergency Responder
- Lesson 1 - Introduction to 911 and E911 services
- Lesson 2 - Introduction to Cisco® Emergency Responder
Module 2 : CER Installation and Configuration
- Lesson 1 - CER Installation
- Lab 1 - Installing CER
- Lesson 2 - Call Manager Configuration
- Lesson 3 - CER Configuration
- Lab 2 - Configuring and Integrating CER
- Lesson 4 - CER Administration
- Lab 3 - CER Administration
Module 3 : CER Network Planning, Design and Administration
- Lesson 1 - Understanding Switch Requirements for Emergency Responder
- Lesson 2 - Configuring Switches for Emergency Responder
- Lesson 3 - Troubleshooting System and Administration Problems
- Lesson 4 - Phone Management
- Lesson 5 - Troubleshooting Phones Problems
- Lesson 6 - Debugging Tools
- Lab 4 - Moving and tracking switch ports and phones with CER
Module 4 : CER ERL Planning, Design and Administration
- Lesson 1 - Emergency Response Location (ERL) Planning and Design
- Lesson 2 - Working with Emergency Response Locations (ERLs)
- Lesson 3 - Troubleshooting Emergency Calls
- Lab 5 - ERL and ALI configuration and management
Module 5 : CER Deployment Scenarios
- Lesson 1 - E9-1-1 Gateways
- Lesson 2 - CER models
- Lab 6 - Configuring Intercluster CER
- Lesson 3 - Common Scenarios
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| For complete Cisco course catalog Click here |
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