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CISCO
 
   
Course Name: Administering Cisco Unified Communications Workspace Part 2: Advanced (ACUCW2) Training
   
Deployment Options: Onsite - Instructor-Led Training
   
Course Duration: 5 days depending on audience background and options
   
Related Courses
 
 
Introduction:
 
This hands-on, Global Knowledge-exclusive course builds on the foundation provided by ACUCW1 (Administering Cisco Unified Communications Workspace Part 1: Basic) and focuses on the advanced administration aspects of the Cisco Unified Communications Manager (CUCM) v6.x/7.x products and client devices. You will learn how to configure the system from the ground up to provide a working dial plan with advanced features such as time of day routing. Learn how to manage a network with multiple sites using bandwidth management and call admission control tools to control calls between sites. Gain an understanding of mobility features used in networks with multiple sites, and learn to configure media resources to enable Music On Hold (MOH) and conferencing. You will learn to integrate a Cisco Unified Presence Server (CUPS) server and to deploy the Cisco Unified Personal Communicator (CUPC) client and deskphone control, and you will learn about Cisco Unified Workspace Licensing (CUWL).
 
Audience:
 
This second-level course is designed for administrators who need a more comprehensive understanding of Cisco Unified Communications infrastructure. Second-level administrators, engineers, network architects, and integrators with overall responsibility for Cisco Unified Communications networks can benefit from this course.
 
Prerequisites:
 

For this advanced administrative course, you should have experience performing basic CUCM administrative tasks, including IP Phone moves, adds, and changes, and you should have had exposure to the CUCM Administrative GUI. No understanding of router configuration is required.

Courses that provide the required background:

  • ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic
  • CIPT1 v6.x/7.x - Implementing Cisco Unified Communications IP Telephony Part 1
 
Customize it:
 
This 5-day Cisco ACUCW2 course will be customized to your needs and specifications. Eno.com will assist you in identifying those needs and specifications. A word to the wise, there are many vendors of IT security training. They will typically have a broad and general course, one size fits all, already developed and just put your organization?s name on the title slide. This minimizes their effort and time investment. At Eno.com, every course is made to your exact and exacting specifications. We help you ensure what you are getting is what you really need even if at the beginning you weren't too sure of what that was. We fit the class to your needs. We never fit you into our standard, one size fits all, class. Please call or e-mail to schedule a no-obligation conference call to help us understand your audience background and training objectives.
 
Objectives:
 

What You'll Learn

  • Advanced CUCM architecture and terminology
  • How the CUCM Service and Platform GUIs and CLI work
  • Activate, start, and stop CUCM services
  • Configure base CUCM components such as date/time groups, device pools, and CallManager groups
  • Build a dial plan including route patterns, route lists, and route groups
  • Deploy Class of Service using partitions and calling search spaces
  • Configure advanced class of service capabilities such as time of day routing, client matter codes, and forced access codes
  • Hunt lists and their configuration
  • Use bandwidth management and call admission control tools to control calls between sites
  • CUCM mobility features: extension mobility, device mobility, and unified mobility (single umber reach)
  • Configure presence and BLF
  • Integrate a CUPS server and deploy the CUPC client
  • Set up media resources to use for MOH and conferencing
  • CUWL licensing
 
Course Outline
 
1. Understanding Cisco Unified Communications Manager (CUCM)
•CUCM Architecture
•Cisco Unified Communications Deployment and Redundancy Options
•Advanced CUCM Administration Options: CLI, OS, and Services
•Managing Services and Initial Configuration of CUCM
•Configuring Cisco Unified Communications System Parameters
•Identifying Issues in Multisite Deployments

2. Configuring CUCM Dial Plan and Calling Privileges
•Configuring CUCM Call Routing Components
•Implementing SIP Trunks
•Implementing Calling Privileges and Restrictions
•Implementing CUCM Digit Manipulation

3. Bandwidth Management and Call Admission Control
•Configuring Codec Use
•Implementing Call Admission Control

4. Cisco Unified Workspace Licensing (CUWL)
•Managing User Accounts in CUCM using LDAP

5. CUCM Mobility
•Implementing Device Mobility
•Implementing Extension Mobility
•Implementing Cisco Unified Mobility: Single Number Reach

6. Cisco Unified Presence and the Cisco Unified Presence Client (CUPC)
•About Presence
•CUCM Presence
•Cisco Unified Presence Interoperability
•Configuring CUCM Integration
•Configuring Cisco Unified Presence
•Cisco Unified Communications Personal Communicator

7. CUCM: Call Coverage and Media Resource
•Implementing Call Coverage
•Implementing Media Resources
 
Other Expertise:
 
 

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