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CISCO
 
   
Course Name: Administering Cisco Unified Communications Workspace Part 1: Basic (ACUCW1) Training
   
Deployment Options: Onsite - Instructor-Led Training
   
Course Duration: 5 days depending on audience background and options
   
Related Courses
 
 
Introduction:
 
In this entry-level, Global Knowledge-exclusive course, you will learn to administer the Cisco Unified Communications Manager (CUCM) v6 and v7 products, Cisco Unified Messaging products Unity 5.0 and Unity Connection 7.0, and client devices. You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP Phones, how to configure users, and how to configure phones and users for Class of Service. Configuration of simple features such as Do Not Disturb (DnD), MeetMe Conferencing, Shared Lines, and Barge will be covered as well as access to CUCM user web pages. You will build a voice mail menu system and learn how to configure voice mail capabilities for users.
 
Audience:
 
This entry-level course is designed for administrators who need an understanding of Cisco Unified Communications networks. Engineers, network architects, and integrators with overall responsibility for Cisco Unified Communications networks can also benefit from this course, especially when taken in combination with more advanced courses such as ACUCW2.
 
Prerequisites:
 
Since this is a basic administrative course, little to no familiarity with relevant technologies is required. Also, no understanding of router configuration is required.
 
Customize it:
 
This 5-day Cisco ACUCW1 course will be customized to your needs and specifications. Eno.com will assist you in identifying those needs and specifications. A word to the wise, there are many vendors of Cisco training. They will typically have a broad and general course, one size fits all, already developed and just put your organization?s name on the title slide. This minimizes their effort and time investment. At Eno.com, every course is made to your exact and exacting specifications. We help you ensure what you are getting is what you really eed even if at the beginning you weren't too sure of what that was. We fit the class to your needs. We never fit you into our standard, one size fits all, class. Please call or e-mail to schedule a no-obligation conference call to help us understand your audience background and training objectives.
 
Objectives:
 

What You'll Learn

  • Add and delete phones manually using auto registration and BAT
  • Troubleshoot MACs
  • Configure phones for Class of Service using the two most common techniques
  • Add users, assign them capabilities, and associate them with phones
  • Use the BAT tool to add phones and users and change configurations
  • Configure phone features: Shared Lines, Call Park, DnD, and phone services
  • Enable video
  • Configure users for voice mail
  • Create a voice mail menu system (Audiotext application)
  • Manage additional voice mail features
  • Billing and reporting
  • Review Cisco Unity Connection basics
  • Configure Cisco Unity Connection users manually and through CUCM and LDAP integration and the Bulk Edit tool
  • Configure Cisco Unity Connection Voice Mail Menu System using call and interview handlers
  • Deploy and use the Greetings and Broadcast administration tools
  • Use of partitions and calling search spaces to implement a dial plan
  • Reporting capabilities of Unity Connection
  • Components of the Cisco Unity system, their standard and optional features, and how they integrate into a unified messaging system
  • Components of the Cisco Unity Connection system, their standard and optional features, and how they integrate with telephone systems
  • Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
  • Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, Class of Service, and subscriber templates
  • Monitor and maintain a Cisco Unity system using available tools and reporting capabilities
 
Course Outline
 
Day 1
1. Telephony and IP Phones Review
2. Introduction to Cisco Unified Communications Manager (CUCM)
•CUCM Architecture
3. Single-Site On-Net Calling
•Endpoints in CUCM
4. Connecting End-User Devices
5. Administration of CUCM
•CUCM Administration Options
6. Defining the CUCM Basic Configuration
•Configuring the Disaster Recovery System
7. Administration of CUCM
•Managing User Accounts in CUCM

Day 2
1. Single-Site On-Net Calling
•Implementing IP Phones
2. Using BAT, Remote Monitoring, and Troubleshooting
3. Implementation of Media Resources, Features, and Applications
•Configuring Media Resources
•Configuring CUCM User Features
•Video Advantage
•Configuring CUCM for Voice Mail

Day 3
1. Single-Site Off-Net Calling
•Configuring CUCM Call Routing Components
•Calling Privileges and Restrictions
2. Implementation of Media Resources, Features, and Applications
•Configuring CUCM User Features

Day 4
1. Cisco Unified Messaging Overview
•Introducing Cisco Unity
•Unified Messaging System Integrations
2. Cisco Unity Connection Overview
•Introducing Cisco Unity Connection
•Cisco Unity Connection Integrations
3. Cisco Unified Messaging General Setup
•Using Cisco Unity/Unity Connection
•Using the Cisco Unity Administrator
•Using the Cisco Unity Connection Administrator
•Setting Up Cisco Unity/Unity Connection

Day 5
1. Cisco Unified Messaging Subscribers Configuration
•Configuring Global Subscriber Settings
•Configuring Subscriber Accounts and Settings
•Using Call Handlers and Interview Handlers
 
Other Expertise:
 
 

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