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SYMANTEC
   
     
     
Course Name:   Symantec Enterprise Vault 8.0 for Exchange: Maintain & Troubleshoot Training
     
Deployment Options:   Onsite - Instructor-Led Training
     
Course Duration:   4 days depending on audience background and options
 
Related Courses
 
 
Introduction:
 
The Enterprise Vault 8.0 for Exchange: Maintain & Troubleshoot course is designed for the IT or Support professional tasked with maintaining and troubleshooting Enterprise Vault 8.0. It is particularly appropriate for those candidates who have previously attended the pre-requisite courses named below. Successful completion of this 4-day, instructor-led, hands-on class will provide suitable candidates the wherewithal to fulfill roles either as IT personnel responsible for managing, maintaining and troubleshooting the product or as Support professionals who may be required to demonstrate an in-depth understanding of the product and provide assistance to other Enterprise Vault users.
 
Customize it:
 
This 4-day Symantec course will be customized to your needs and specifications. Eno.com will assist you in identifying those needs and specifications. A word to the wise, there are many vendors of Symantec training. They will typically have a broad and general course, one size fits all, already developed and just put your organization's name on the title slide. This minimizes their effort and time investment. At Eno.com, every course is made to your exact and exacting specifications. We help you ensure what you are getting is what you really need even if at the beginning you weren't too sure of what that was. We fit the class to your needs. We ever fit you into our standard, one size fits all, class.
 
Audience:
 
Customers, support engineers, SEs, Consultants, and Partners
 
Prerequisite
 

You should have previously attended the following Symantec courses:

  • Symantec Enterprise Vault 8.x for Exchange: Install, Configure & Deploy
  • Symantec Enterprise Vault 8.x for Exchange: Manage & Administer
 
Course Objectives:
 

At the completion of the course, you will be able to:

  • Upgrade from EV 2007 to EV 8.0
  • Troubleshoot installation/upgrade issues.
  • Describe the steps involved in troubleshooting EV
  • Open and query the directory service database
  • Describe how EV uses MAPI and troubleshoot common problems with MAPI
  • Utilize the GSW to configure EV
  • Troubleshoot common problems with the GSW
  • Describe the message queues used by EV components
  • View and monitor MSMQ
  • Describe mailbox archiving architecture
  • Troubleshoot mailbox synchronization
  • Move mailboxes from one location to another
  • Troubleshoot common problems with mailbox archiving
  • Explain how and when updates occure for moved/copied items in mailboxes
  • Implement Age and Quota-based archiving strategies
  • Describe the architecture of Journal Archiving
  • Configure Journal Archiving
  • Troubleshoot common problems with Journal Archiving
  • Describe the architecture of the user extensions
  • Troubleshoot common problems with user extensions
  • Troubleshoot common problems with OWA extensions
  • Describe the architecture of the OWA MSI Control File Updater functionality
  • Describe how the Storage Service works
  • Query the Vault store database to find storage parameters
  • Troubleshoot common problems with NTFS partitions
  • Describe the functionality of the new EVSVR tool
  • Utilize the available EVSVR functionality
  • Describe and perform Optimized Single Instance Storage configuration
  • Describe key upgrade considerations Troubleshoot Optimized Single Instance Storage
  • Describe how Partition Rollover works
  • Configure automatic Partition Rollover
  • Force Partition Rollover using available methods
  • Troubleshoot Vault Store Partition Rollover
  • Describe Vault Cache functionality
  • Describe Vault Cache architecture
  • Perform synchronization and download using Vault Cache
  • Troubleshoot Vault Cache
  • Describe the indexing architecture
  • Troubleshoot common problems with indexing and searching
  • Describe Enterprise Vault Policy Manager functionality
  • Describe EVPM initialization files
  • Use EVPM to customize settings for Public Folder Archiving
  • Describe the benefits of the Automatic Classification Engine
  • Describe the architecture of the Automatic Classification Engine
  • Describe the new Exchange Desktop Policy
  • Describe the changes to the existing Exchange Mailbox Policy
  • Configure and assign desktop policies
  • Describe how upgrading from a previous version of EV affects desktop policy
  • Troubleshoot desktop policies
  • Describe the benefits and functionality of the new Backup Mode
  • Configure EV Backup Mode
  • Troubleshoot EV Backup Mode
  • Describe FSA Checkpointed Scan functionality, architecture and configuration
  • Troubleshoot FSA Checkpointed Scan
  • Discuss Archive Now Shortcut Later functionality, architecture and configuration
  • Troubleshoot Archive Now Shortcut Later
 
Course Outline
 
Architecture and Upgrading

•Enterprise Vault Architecture and Performance
•Upgrading to Enterprise Vault 8.0
•Pre-installation and Upgrade Considerations
•The Upgrade Process
•Running the Configuration Wizard
•Troubleshooting Installation/Upgrade Issues
•Hands-On Labs: Run Enterprise Vault, prepare a provisioning group for archiving, perform archiving manually, upgrade Enterprise Vault 2007 to Enterprise Vault 8.0, confirm validity of upgrade

Troubleshooting MAPI

•How to Troubleshoot Enterprise Vault
•The Enterprise Vault Directory
•Introduction to MAPI and Troubleshooting
•Hands-On Labs: Investigating the contents of the SQL database, troubleshooting common problems with MAPI

Troubleshooting the Getting Started Wizard

•Getting Started Wizard Configuration Capabilities
•GSW Modes
•GSW Pre-requisites
•What can be configured using GSW?
•Troubleshooting GSW
•Hands-On Labs: Using the GSW to configure Enterprise Vault, troubleshooting the GSW

Microsoft Message Queues

•Microsoft Message Queuing
•Viewing Microsoft Message Queues
•Hands-On Labs: Setting up journaling of MSMQ, setting up the Performance Monitor, Opening Microsoft SQL Server Management Studio, Monitoring Message Queues while Archiving and Restoring Messages, Restoring Messages

Mailbox Synchronization and Archiving

•Architecture of Mailbox Archiving
•Mailbox Synchronization
•Moving Mailboxes
•Updating Moved Items in Mailbox
•Age and Quota Archiving Strategy
•Troubleshooting Mailbox Archiving
•Hands-On Labs: Moving and copying items between different mailbox folders, determining how, when and why updates occur or do not occur, designing and testing age and quota-based archiving strategies, troubleshooting common problems with Mailbox Archiving

Exchange Journal Archiving

•Architecture of Journal Archiving
•Common Problems with Exchange Journal Archiving
•Hands-On Labs: Configuring Exchange journal archiving, Creating a journal vault store, Configuring a journal archive, Configuring a journaling task, Setting up a journaling mailbox target, Testing Exchange journal archiving by tracking MSMQs, Troubleshooting common problems with journal archiving

OWA MSI and Client Troubleshooting

•User Extensions
•Troubleshooting User Extensions
•Troubleshooting OWA Extensions
•OWA MSI Control File Updater
•Troubleshooting OWA MSI Control File Updater
•Hands-On Labs: Using full client logging, Running troubleshooting scripts, Investigating hidden messages

Troubleshooting Storage

•The Storage Service
•The Vault Store Database
•Troubleshooting NTFS Partitions
•New Storage Tools – EVSVR
•Retired Support Utilities
•Hands-On Labs: Moving a vault store partition, Tracking an email sent to three users, Using the soft delete option, Launch and run EVSVR, Create Task Control Files, Generate EV Storage Reports using EVSVR, Perform verification of EV Storage using EVSVR

Troubleshooting OSIS

•Implementing OSIS
•What is a SIS Boundary?
•Using the New Vault Store Group Wizard
•Using the Configure Sharing Wizard
•Testing Connectivity
•New Vault Store Wizard Enhancements
•Vault Store Properties
•Partition Settings and Device Capabilities
•Storage Device Capabilities
•Upgrade Considerations
•The Fingerprint Engine
•Troubleshooting OSIS
•Hands-On Labs: Navigating the new storage structure, Troubleshooting OSIS Issues

Troubleshooting Vault Store Partition Rollover

•Overview of Vault Store Partition Rollover
•Basic Architecture
•Configuring Automatic Partition Rollover
•Forcing Partition Rollover
•Troubleshooting Vault Store Partition Rollover
•Hands-On Labs: Configuring automatic Partition Rollover, Forcing partition Rollover with cmdlets, Troubleshooting Partition Rollover

Troubleshooting Vault Cache

•Overview of Vault Cache
•Vault Cache Architecture
•Vault Cache Workflow
•Troubleshooting Vault Cache Issues
•Hands-On Labs: Establishing pre-requisite settings, Configuring Vault Cache policies, Enabling and synchronizing Vault Cache, Checking Client Logs and Diagnostics and Testing Vault Cache, Testing Offline Archive Explorer Synchronization

Troubleshooting Indexing and Searching

•Indexing Overview
•Troubleshooting Indexing and Searching
•Hands-On Labs: Tracking the Indexing process using the SQL database tables, Using indexing tools to troubleshoot problems, Moving an index from one location to another

Enterprise Vault Policy Manager

•Defining Enterprise Vault Policy Manager
•Setting up Initialization Files
•Using EVPM to Customize Public Folder Archiving
•Hands-On Labs: Working with EVPM files, Creating an EVPM script to Archive a Mailbox, Creating a Filter and a Personal Folder, Creating a Shared Archive and Configuring Permissions

Automatic Classification Engine

•Overview of Intelligent Archiving
•Overview of Main System Components
•Hands-On Labs:
•Troubleshooting Desktop Policy
•Overview of Desktop Policy
•Desktop Policy Enhancements
•Upgrade Considerations
•Troubleshooting Tools
•Hands-On Labs: Creating New Exchange Desktop Policies, Assigning the Policies, Provisioning, Enabling Mailboxes, Verifying the configuration, Testing the configuration

Troubleshooting Enterprise Vault Backup Modes

•Overview of Backup Mode
•Basic Architecture of
•Basic Architecture: Storage Backup
•Basic Architecture: Index Location Backup
•Basic Troubleshooting
•Advanced Troubleshooting
•Hands-On Labs: Set Backup Mode within the Management Shell, Troubleshoot Issues with Backup Mode

File System Archiving

•Overview of File System Archiving
•Troubleshooting File System Archiving
•FSA Checkpointed Scan
•Archive Now Shortcut Later (ANSL) Feature
•Hands-On Labs: Setting up FSA, Using the FSA Utility, Performing Checkpointed Scans, Troubleshooting Checkpointed Scans, Using and Troubleshooting ANSL
 

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