Course Status:	Released	Courseware Features
Course Language:	English
Course Duration:	1.5 Hours
Deployment Options:	Online, Interactive CDs, Network,

Audience

Customer Service Agents

Prerequisites

Ability to use a keyboard and a mouse

Course Aim

To complete the steps of a customer service call

Learning Objectives

Applying the CSA skills in a simulation environment

Learning Events

Learning event 1 Learning event 4 title: Handling service calls Learning objects LEARNING OBJECT TITLE: Taking service calls LEARNING OBJECT TYPE: Role-play simulation OBJECTIVE: After taking this learning object, the student should be able to successfully complete the steps of a customer service call, utilizing essential customer call skills.

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