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ONSITE TRAINING
IT Infrastructure Library™ (ITIL®) has become the international standard for best practices in IT Service Management. Our ITIL training can empower your organization through adoption of IT Service Management. We offer a full range of courses, from basic awareness courses, to ITIL implementation planning, to certification. We can also show you and your team how to turn ITIL theory into practice with our proprietary ITIL in Action courses. Each ITIL in Action course focuses on a real-world skillset, leveraging hands-on exercises that let you practice the tools and techniques you'll need to successfully integrate ITIL best practices into your job.

Tailored Classes
Onsite classes can also be tailored to meet your needs. You might shorten a 5-day class into a 4-day class, or combine portions of several related courses into a single course, or have the instructor vary the emphasis of topics depending on your staff's and site's requirements. We will provide a detailed course outline following training needs assessment. Please call or e-mail to schedule a no-obligation conference call to help us understand your audience background and training objectives.

 

ITIL version 3.0

Foundation

  • ITIL for Executives
  • ITIL v2-to-v3 Foundation Bridge
  • ITIL v3 Awareness
  • ITIL v3 Foundation
  • ITIL v3 Polestar Simulation

Intermediate

  • ITIL Service Capability: Operational Support and Analysis
  • ITIL Service Capability: Planning, Protection, and Optimization
  • ITIL Service Capability: Release, Control, and Validation
  • ITIL Service Capability: Service Offerings and Agreements
  • ITIL Service Catalog
  • ITIL Service Lifecycle: Continual Service Improvement
  • ITIL Service Lifecycle: Service Design
  • ITIL Service Lifecycle: Service Operation
  • ITIL Service Lifecycle: Service Strategy
  • ITIL Service Lifecycle: Service Transition
  • ITIL v2-to-v3 Service Manager Bridge
  • ITIL v3: Managing Across the Lifecycle

ITIL in Action Training

  • Help Desk Institute Bundle
  • How to Build a Service Catalog
  • How to Create an ITIL Service Desk and Incident Management Process
  • How to Define and Value IT Services
  • How to Get Started with ITIL
  • How to Master Problem Management
  • How to Measure and Justify IT Services

ITIL version 2.0

Foundation

  • ITIL for Executives
  • ITIL v2 Awareness
  • ITIL v2 Extended Awareness
  • ITIL v2 Foundation
  • ITIL v2 Foundation Bundle

Intermediate

  • ITIL v2 Practitioner: Agree and Define Management
  • ITIL v2 Practitioner: Release and Control Management
  • ITIL v2 Practitioner: Support and Restore Management
  • ITIL v2 Service Manager Exam Prep Boot Camp

COBIT and ISO

  • COBIT Training
  • COBIT Awareness
  • COBIT for Sarbanes-Oxley IT Compliance
  • COBIT Foundation
  • COBIT Foundation e-Camp
  • Implementing IT Governance using COBIT and Val IT
  • The Implications of Compliance on IT

ISO Training

  • Achieving ISO/IEC 20000 Certification
  • ISO/IEC 20000 for Auditors Exam Prep Boot Camp
  • ISO/IEC 20000 for Consultants Exam Prep Boot Camp
  • Requirements for ISO/IEC 20000 Certification
  • The Implications of Compliance on IT
  • Understanding the Requirements and Achieving ISO/IEC 20000 Certification

Green IT

  • Green IT Exam Prep Boot Camp

For organizational purchases, please send us a message at salesinfo@eno.com or complete and submit this form.

 


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