HP Service Manager Software 7.x:Request Management Training Onsite

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Course Name:		HP Service Manager 7.x Software: Request Management Training

Deployment Options:		Onsite - Instructor-Led Training

Course Duration:		5 days depending on audience background and options

Related Courses

Introduction:

This 5-day course provides students with the skills needed to effectively use, configure, and customize the Request Management application. This course covers how to use Service Manager 7.x software to effectively manage the Request Management application, customize and configure the Service Manager 7.x software using advanced administrative tools, and apply ITIL-based Request Management processes to Service Manager 7.x. This course is 50 percent lecture and 50 percent hands-on lab.

Customize it:

This 5-day HP Service Manager 7.x Software: Request Management course will be customized to your needs and specifications. Eno.com will assist you in identifying those needs and specifications. A word to the wise, there are many vendors of HP training. They will typically have a broad and general course, one size fits all, already developed and just put your organization's name on the title slide. This minimizes their effort and time investment. At Eno.com, every course is made to your exact and exacting specifications. We help you ensure what you are getting is what you really need even if at the beginning you weren't too sure of what that was. We fit the class to your needs. We never fit you into our standard, one size fits all, class.

Audience:

Customers: Administrators, developers, web developers, and managers who are managing the Service Manager 7.x software
Implementers: Consultants, system architects, integrators and planners who help customers implement Service Manager 7.x software in a customer environment
Engineers: HP personnel who provide pre-sales and post-sales support for HP Service Manager 7.x

Prerequisite

HP Service Manager 7.x Software: Change Management (HF511S)

Course Objectives:

After completing this course you will be able to:

Describe how the the Request Management process works in Service Manager 7.x
Describe the Request Management application architecture
Open requests within Service Manager and guide them through their full lifecycle
Configure alerts, approvals, and master categories
Administer the structure of the Request Management catalog and associated levels of categories
Approve, deny, and retract quotes

Benefits to you

Use Service Manager 7.x to manage the Request Management processes
Customize and configure the HP Service Manager software using administrative tools
Apply ITIL-based Request Management processes to HP Service Manager 7.x

Course Outline

Request Management Overview