HP Service Manager Software 7.x: Essentials Training Onsite

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Course Name:		HP Service Manager 7.x Software: Essentials Training

Deployment Options:		Onsite - Instructor-Led Training

Course Duration:		5 days depending on audience background and options

Related Courses

Introduction:

This course provides students with the skills needed to effectively use and manage the HP Service Manager 7.x Software product. This administrator level course focuses on implementing and configuring Service Manager to match the processes, policies, and procedures in the student's environment. This 5-day course is 50 percent lecture and 50 percent hands-on lab.

Customize it:

This 5-day HP ServiceManager 7.x Software: Essentials course will be customized to your needs and specifications. Eno.com will assist you in identifying those needs and specifications. A word to the wise, there are many vendors of HP training. They will typically have a broad and general course, one size fits all, already developed and just put your organization's name on the title slide. This minimizes their effort and time investment. At Eno.com, every course is made to your exact and exacting specifications. We help you ensure what you are getting is what you really need even if at the beginning you weren't too sure of what that was. We fit the class to your needs. We never fit you into our standard, one size fits all, class.

Audience:

•Customers: Administrators, developers, web developers, and managers who are managing the Service Manager 7.x product.
•Channel Partners and HP C&I Personnel: Consultants, system architects, integrators and planners who help customers with Serivice Manager 7.x implementations
•HP Engineers: HP personnel who provide pre-sales and post-sales support for Service Manager 7.x

Prerequisite

HP Service Manager 7.X Software: Introduction (HF513AAE)

Course Objectives:

After completing this course you will be able to:

Use and administer Service Manager interfaces
Manage Service Manager and Service Manager users using administrative tools
Configure the Service Manager technical environment
Use interaction, incident, configuration item, operator, environment, profile, role, and contact objects
Create customized forms, tables, data relations, queries, and validations

Benefits to you

Use Service Manager 7.x to manage interactions, incidents, configuration items, operators, environments, profiles, roles and contacts
Customize and configure the Service Manager tool using administrative tools
Define data relationships, automated process calculations, and validations within Service Manager
Apply ITIL-based Configuration and Incident processes to Service Manager

Course Outline

Introduction to Service Manager 7.x