HP Service Manager Software 7.x:Change Management Training Onsite

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Course Name:		HP Service Manager 7.x Software: Change Management Training

Deployment Options:		Onsite - Instructor-Led Training

Course Duration:		5 days depending on audience background and options

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Introduction:

This 5-day course provides students with the skills needed to effectively use, configure, and customize the Change Management application. This course covers how to use Service Manager 7.00 software to effectively manage the Change Management application, customize and configure the Service Manager 7.00 software using advanced administrative tools, and apply ITIL-based Change Management processes to Service Manager 7.00. This course is 50 percent lecture and 50 percent hands-on lab.

Customize it:

This 5-day HP Service Manager 7.x Software: Change Management course will be customized to your eeds and specifications. Eno.com will assist you in identifying those needs and specifications. A word to the wise, there are many vendors of HP training. They will typically have a broad and general course, one size fits all, already developed and just put your organization's name on the title slide. This minimizes their effort and time investment. At Eno.com, every course is made to your exact and exacting specifications. We help you ensure what you are getting is what you really need even if at the beginning you weren't too sure of what that was. We fit the class to your needs. We never fit you into our standard, one size fits all, class.

Audience:

Customers: Administrators, developers, web developers, and managers who are managing the Service Manager 7.x software
Implementers: Consultants, system architects, integrators and planners who help customers implement Service Manager 7.x software in a customer environment
Engineers: HP personnel who provide pre-sales and post-sales support for HP Service Manager 7.x

Prerequisite

HP Service Manager 7.x Software: Essentials (HF509S)

Course Objectives:

Describe how the the Change Management process works in Service Manager 7.x
Describe the Change Management application architecture
Open, modify, approve, and close a change request
Control access to change management processes using operator records, profiles, groups, and capability words
Add change and task catgeories
Configure approvals and approval groups
Create alerts and notifications for changes
Create customized actions, forms, rules, views, and tem

Benefits to you