Course Name: SAP: Customer Service 3.X to 4.6 Delta 4.6 Training
Course Duration: 5 Days
Deployment Option: Onsite Training
Course Price: Call for Pricing (1-888-742-3214)
   

Who Should Attend:
 
  • Project team leaders responsible for the implementation of an upgrade of the Service Management/Customer Service module
  • Project team members on the Customer Service upgrade team
  • Consultants working with R/3 Customer Service (Service Management)
 
Prerequisites:
 
Knowledge of Service Management in the 3.X environment
 
Course Objectives:
 
This course will enable participants to use the enhancements to the R/3 Customer Service (Service Management) system from 3.X to 4.6
 
Course Outline:
 
Enjoy Customer Service:
- Interface
- Editing
Technical Objects:
- General Technical Objects
- Editing
- Warranties
- Functional Locations
- Equipment
- Fleet Management
- Material Serial Numbers
- Installed Base
Service Processing:
- General Service Processing Enhancements
- Customer Processing
- Documents
- Advance Shipment
- Paging
- Service Notifications
- Planning Service Orders
- Service Orders from Sales Orders
- Refurbishment
- Permits
- Service Packages
- Service Quotations
- Additional New Features of Service Orders
- Service Order Confirmation
- Billing and Settlement
- Returns and Repairs Processing
Planned Service:
- Task Lists
- Maintenance Plans
- Scheduling
Service Information System
Customer Interaction Center
Solution Database
Technical Features


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