Developing and sustaining productive and long-term customer relationships is increasingly the most critical ingredient to competitive advantage. The Customer Service Curriculum addresses the skills and strategies associated with making customers and their needs a primary focus of both an individual’s and the organization’s actions. Given that, Eno has extensive training content covering both of these skillsets — Business Skills and Interpersonal Skills. Expertise from a variety of sources was utilized in formulating this e-Learning — sources including the Kansas State University School of Business, PriceWaterhouseCoopers, and Intellexis — not to mention our own clients.

CRM Curriculum CRM for E-business Contact Center SolutionSets - Core Skills Contact Center SolutionSets - Technical Support Skills Contact Center SolutionSets - Customer Service Skills Contact Center SolutionSets - Inside Sales Skills Consumer Behavior E-communication for Contact Centers Interpersonal/Soft Skills

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