Course Status:	Released	Courseware Features
Course Language:	English
Course Duration:	2.5 Hours
Deployment Options:	Online, or Interactive CDs,
Personal Use License Price	$159.00

Audience

All employees

Prerequisites

Some familiarity with planning, analysis, and interpretation of workplace data

Course Aim

TThe learning path describes tools and techniques that can help employees at all levels begin and sustain quality improvement efforts in the workplace. The tools explained are check sheets, criteria-rating forms, matrix diagrams, affinity diagrams, cause and effect diagrams, pareto charts, process flow charts, histograms, run charts, and control charts.

Learning Objectives

To describe when and how to use check sheets, criteria-rating forms, matrix diagrams, affinity diagrams, cause and effect diagrams, pareto charts, process flow charts, histograms, run charts, and control charts

Learning Events

Tools for analyzing workplace data Check sheets Criteria-rating forms Matrix diagrams Affinity diagrams Tools for analyzing problems and their causes Cause and effect diagrams Pareto charts Tools for analyzing processes Process flow charts Histograms Run charts Control charts

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