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| Introduction: |
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| This tutorial covers area 4 of the Test Management Body of Knowledge (TMBOK) required for the
Certified Test Manager (CTM) certification. This tutorial also covers the Elective area of the Certified Software
Test Professional requirements. |
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| Concepts: |
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Let's face it. The challenges to software teams are increasing – less people, less time, technologies
changing constantly and ever increasing business expectations are clearly the norms for today's teams. Nowhere
is this more evident than within testing teams, since the pressure increases as we move down through the life-cycle.
This creates a tremendous leadership challenge for testing team managers, group leaders or anyone chartered with
directing testing. However, there is a “good news” aspect to this challenge. The opportunity is ripe for effective
test leaders to differentiate themselves and their teams as they meet and exceed organizational expectations. You
just need tools and the will. |
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| Objectives: |
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Participants will learn:
- How to build, motivate and lead great testing teams
- How to create impact driven communications on testing state
- How to properly plan and execute your teams evolution, growth and ability to meet project
challenges
- How to handle some of the toughest “people” challenges facing good managers
- How to be agile and adaptable – learning to change with the organizational landscape
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| Course Outline |
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Introduction
Effectively Communicating Test “State” (Ensuring everyone understands your value proposition)
- Keys to effective communication (internal & external)
- What's different about communicating from a testing group?
- Dashboards, status reports, and project updates
- Verbal communication effectiveness – it matters
- Don't forget your defect reports
Using the Operations Planning Process (Planning the future – collaboratively)
- Operations Planning – an “Annual Review” at the group level
- Budgeting – equipment, training, tools, automation, etc.
- Project workflow planning
- Planning for team development (roles, growth, training)
- Using collaborative planning workshops
Hiring and Performance Management (Getting the most from your team)
- Setting up an effective hiring process
- Group interviewing techniques
- Making sound decisions
- Creating high impact teams by looking at complementary skills
- Coaching for performance – effective feedback, mentoring & coaching skills
Handling the “Hidden” Bits (Exploring some of the more challenging aspects)
- The performance improvement process (PIPs)
- Making the hard call – you're fired
- Other options for performance problems
- How to manage group compensation – sending the right messages
- Handling confidentiality
- Handling politics
Creating a Learning Organization (Adapting to constant change)
- Leading by example
- Hiring and staffing your team with “active” learners
- Designing a training strategy
- Leveraging all options for learning, it doesn't always have to cost a lot
Wrap-up & Debrief
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For organizational purchases, please send us a message at  salesinfo@eno.com
or complete and submit this form .
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| Other Expertise: |
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