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	Supervising Difficult Employees
	DFV001
	English
Audience Details:
	6
	Some supervisory experience in the workplace
	Managers and supervisory-level employees
	The learning path explores the reasons why employees can be difficult and provides recommended responses for dealing with various types of difficult behavior.
	After learning this courses you should be able to:
	To explain some of the causes of common difficult behaviors To describe the traits of four personality types, identify difficult behaviors of each of these types, and identify recommended responses to these difficult behaviors
	Hands on pratice - Simulations
Course Structure:	Unit Titles and Topics Covered
	Reasons for difficult behavior -Sources of difficult behavior -Personality and the workplace Supervising different personality types -Supervising the dominant personality -Supervising the extrovert personality -Supervising the patient personality -Supervising the conformist personality -Experienced-based difficult behavior -Responding to personality types
Curriculum Info:
	Interpersonal Skills
	Personal Use License Price $239.00
	Contact your Eno Learning Consultant or call 877-298-1322 to order. For organizational purchases, please contact the sales office nearest you. Available online or Multimedia CDs