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SAP Customer Relationship Management (CRM)
ONSITE TRAINING
Tailored Classes
Eno's courses include lecture, demonstrations and hands on lab exercises which may be customized to fit your organizations unique training objectives. Eno courses are delivered by a trainer who is also a consultant. We feel that someone who has actually implemented and worked with the product in the real world can provide better knowledge to the students than learning strictly by the book. Onsite classes can also be tailored to meet your needs. You might shorten a 5-day class into a 3-day class, or combine portions of several related courses into a single course, or have the instructor vary the emphasis of topics depending on your staff's and site's requirements. We will provide a detailed course outline following training needs assessment. Please call or e-mail to schedule a no-obligation conference call to help us understand your audience background and training objectives. All ENO courses are tailor made for your environment not canned material.

For SAP Complete course listing A-Z click here

Our Most Popular SAP CRM Courses:
 

Overview of CRM for Version 7.0-Introduction

Length: 2 days
Exercises: Hands On
Method: Instructor Lead
Prerequisite:

  • System Overview or
  • System Overview Advanced
  • Order to Cash

Content:

  • Condition Technique in Pricing
  • Navigation in CRM
  • Aspects of CRM and Cross Applications
  • Master Data in CRM
  • --Product Master
  • --Organizational Structures and Master Data
  • Campaign Management
  • --Campaign Automation
  • Lead Generation
  • Lead Management
  • --Qualifying
  • --Surveys and Questionnaires
  • Opportunity Management
  • --Activities and Tasks
  • --Pipeline Performance Management
  • Overview of Marketing Management in CRM
  • Marketing and Campaign Planning
  • Overview of Marketing Analytics
  • Reporting for CRM

Overview of CRM for Version 7.0

Length: 5 days
Exercises: Hands On
Method: Instructor Lead
Prerequisite:

  • System Overview or
  • System Overview Advanced
  • Order to Cash

Content:

  • Navigation in CRM
  • Aspects of CRM and Cross Applications
  • Master Data in CRM
  • --Organizational Structure
  • --Business Partner
  • --Product Master
  • --Organizational Structures and Master Data
  • Account Management
  • --Customer Views
  • Activity Management
  • Campaign Management
  • Lead Management
  • --Qualifying
  • --Surveys and Questionnaires
  • Opportunity Management
  • --Activities and Tasks
  • --Pipeline Performance Management
  • Overview of Marketing Management in CRM
  • --Marketing and Campaign Planning
  • Billing through CRM
  • Reporting for CRM
  • -Reporting and Analytics
  • CRM MiddleWare

CRM for Version 7.0 - For Sales

Length: 5 days
Exercises: Hands On
Method: Instructor Lead
Prerequisite:

  • System Overview or
  • System Overview Advanced
  • Overview of CRM for Version 7.0-Introduction or
  • Overview of CRM for Version 7.0

Content:

  • Overview of Sales
  • Sales Planning
  • Opportunity Management
  • Activities Management
  • Territory/Sales Representative Management
  • Processes in Sales Opportunity
  • --Quotations
  • --Contracts
  • --Sales Order
  • Additional Processes in Sales
  • Copy Functionality
  • Pricing
  • Rebates
 

For organizational purchases, please send us a message at salesinfo@eno.com or complete and submit this form.