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	Quality Service in the Public Sector
	EYCE003
	English
Audience Details:
	3
	None
	Anyone responsible for serving customers in the Public Sector
	This learning path looks at service in the public sector and demonstrates a number of techniques for building effective customer service skills. It shows how to serve face-to-face, telephone, and internal customers and presents techniques for dealing with irate customers
	After learning this courses you should be able to:
	To identify and explain effective techniques for providing the public with quality service ? both over the telephone and in person Identify the importance of treating the public as customers of government organizations. Describe ways of finding out what the customer really needs Describe ways of indicating to customers that they are important. Identify ways to treat telephone callers and colleagues as customers. identify ways to behave professionally and take control when dealing with irate customers Identify the characteristics of a caring attitude.
	Hands on pratice - Simulations
Course Structure:	Unit Titles and Topics Covered
	Service in the public sector The importance of customer service Customer service techniques Find out what your customer really needs Show you are ready to help Remember your less obvious customers Turn irate customers into satisfied customers Cultivate a caring attitude
Curriculum Info:
	Interpersonal Skills
	Personal Use License Price $249.00
	Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you. Available online or Multimedia CDs