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	Providing Superior Service on the Phone
	PSSPHONE
	English
Audience Details:
	2
	Some experience in a sales or customer service environment is recommended but not essential
	All employees
	This learning path discusses how to improve customer service over the phone. First, it teaches the student how to be more comfortable and confident on the phone. Second, it outlines strategies that will improve the student.s results with customers and enhance their overall professionalism on the phone.
	After learning this courses you should be able to:
	To identify ways to improve phone performance with customers and to identify strategies that enhance confidence and professionalism on the telephone
	Hands on pratice - Simulations
Course Structure:	Modules and Learning Events
	Phone performance attitude Polishing phone performance Creating positive phone relationships Phone performance service The basics of phone performance Communicating with style Effective voice messaging Handling angry callers effectively Abusive callers and other challenges Action plan: setting goals
Curriculum Info:
	Business Skills
	Personal Use License Price $249.00
	Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you. Available Online and Interactive Multimedia CDs