Profile

Login

Catalog

Search

Contact

Cart

	Negotiating for a Positive Outcome
	NFPO001
	English
Audience Details:
	6
	Ability to use a keyboard and a mouse
	Students seeking professional development to enhance their performance and contribution in the workplace
	To develop an understanding of the negotiation process and the negotiation skills required to achieve the best possible outcome for all concerned
	After learning this courses you should be able to:
	Define negotiation. State the process of negotiation as defined by the PROBE model. Define different types of questions and responses in a negotiation. Demonstrate good listening skills. Recognize the components of the active listening technique. Recognize appropriate assertive statements. Explain the importance of determining goals before negotiating. Produce a preparation chart. Build rapport. Display knowledge of how to bargain and check assumptions about the other person's needs. End a negotiation with clarification and commitment.
	Hands on pratice - Simulations
Course Structure:	Unit Titles and Topics Covered
	Introducing negotiation -Viewing negotiation differently -Introducing the PROBE model Important negotiation skills -Questioning -Different types of questions -Listening -Active listening -Appropriate assertiveness Preparing -What to prepare -Information and goals -Needs and concerns -Options -Preparing questions Negotiating -Rapport building -Other person's needs and bargaining -Ending with commitment Your turn to negotiate -Introduction -Help! The printer won't work -Can you do my work instead? -I need some information
Curriculum Info:
	Interpersonal Skills
	Personal Use License Price $239.00
	Contact your Eno Learning Consultant or call 877-298-1322 to order. For organizational purchases, please contact the sales office nearest you. Available online or Multimedia CDs