Course Status:	Released	Courseware Features
Course Language:	English
Course Duration:	2 Hours
Deployment Options:	Online, Interactive CDs, Network, Downloads, Intranet
Personal Use License Price	$159.00

Audience

Managers

Prerequisites

None

Course Aim

This learning path offers strategies for recognizing and resolving conflict in the workplace.

Learning Objectives

To define conflict and identify strategies for preparing for and resolving conflict situations

Learning Events

What is conflict? Taking a positive approach to conflict Analyzing conflict situations Conflict hazards Dealing with difficult people Avoiding the pitfalls of conflict Dealing with Conflict Preparing for conflict Resolving conflict

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