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	Getting Your Message Across
	GYMA001
	English
Audience Details:
	6
	Ability to use a keyboard and a mouse
	Students seeking professional development to enhance their performance and contribution in the workplace
	To enable students to use a customer service approach to provide excellent service to all internal and external customers
	After learning this courses you should be able to:
	List common audio and visual distractions. State three factors that affect the success of a written document. State three reasons why something becomes memorable. State what happens when chunk size is too large or too small. State what the reader should be told when given a document to read. State two factors that affect rapport. Outline three ways to make a speech more interesting. State why it is important to tell the audience what to look for in presentation support material.
	Hands on pratice - Simulations
Course Structure:	Unit Titles and Topics Covered
	Making it effective! -Where do we start? -Focus attention -Use data and images -Make information memorable -Choose appropriate chunk size One to one communication -Making the most of conversations -Body language and tone Written communication -Crafting your message -Don't forget your reader One to many communication -Capture your audience's imagination -Rehearse and present information Presentation support materials -Add variety to your presentation -Prepare and present support materials
Curriculum Info:
	Interpersonal Skills
	Personal Use License $239.00
	Contact your Eno Learning Consultant or call 877-298-1322 to order. For organizational purchases, please contact the sales office nearest you. Available online or Multimedia CDs