Course Status:	Released	Courseware Features
Course Language:	English
Course Duration:	2 Hours
Deployment Options:	Online, Interactive CDs, Network, Downloads, Intranet
Personal Use License Price	$159.00

Audience

Managers; project team members; any employees seeking competency in the area of feedback

Prerequisites

None

Course Aim

This learning path demonstrates how to structure specific, balanced feedback that encourages employees to take responsibility for giving feedback to others. It demonstrates how to contract with employees to improve performance and how to deal with emotional or negative responses to feedback. The learning path gives the student the knowledge and skills necessary to effectively receive constructive feedback about job performance, behavior, ideas, and suggestions. It then teaches the student to use this feedback to improve their job performance. Students will also learn how to actively seek feedback and handle difficult feedback situations.

Learning Objectives

To explain and demonstrate the use of a feedback formula to provide timely and specific feedback and to discuss how to handle feedback difficulties To recognize the four basic skills for effectively receiving feedback

Learning Events

Developing feedback skills Developing a feedback culture Making feedback specific Handling feedback difficulties Contracting Emotional reactions to feedback Effectively receiving feedback Introduction to receiving feedback The four basic skills for receiving feedback Difficult feedback situations

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