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	E-communication for Contact Centers
	ECOMMCEN
	English
Audience Details:
	2
	Familiarity with e-mail, text chat, and the Web
	Professionals in a contact-center environment who communicate with customers using e-mail, text chat, and fax
	The learning path examines the electronic-communication skills that contact-center personnel eed to deal with text-based customer requests and queries. Specifically, the learning path focuses on e-mail, fax, and text-chat writing skills, procedures, and etiquette.
	After learning this courses you should be able to:
	To describe techniques for responding effectively to text-based customer queries
	Hands on pratice - Simulations
Course Structure:	Modules and Learning Events
	E-mail, fax, and text chat for contact centers Writing effective e-mails and faxes Advanced e-mail skills for contact centers Text chat for contact centers E-mail and text chat in practice
Curriculum Info:
	Business Skills
	Personal Use License Price $239.00
	Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you. Available Online and Interactive Multimedia CDs