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	Defusing Workplace Violence
	DFV001
	English
Audience Details:
	6
	Ability to use a keyboard and a mouse
	Supervisory and Management-level employees
	This learning path will help the student to understand the techniques and procedures for preventing problems before they escalate, and recognize and respond to violence in the workplace.
	After learning this courses you should be able to:
	Recognize the warning signs of potential workplace violence and formulate a basic violence reduction strategy understand the factors that can provoke workplace aggression and cause aggression to escalate apply hostility reduction techniques understand when early-stage discipline is an appropriate strategy and apply the S.A.F.E. model of confrontation to a disciplinary meeting recognize behaviors that could lead to violence in the workplace and the S.A.F.E model of confrontation to an intervention meeting identify situations in which termination may be appropriate for dealing with violent employees, and apply the S.A.F.E model of confrontation to a termination meeting
	Hands on pratice - Simulations
Course Structure:	Unit Titles and Topics Covered
	Understanding Workplace Violence -Managing Safety Risks -Understanding Anger Escalation -Reducing Workplace Hostility Responding to Workplace Violence -Disciplining Violent Employees -Providing Psychological Help -Termination Strategies
Curriculum Info:
	Interpersonal Skills
	Personal Use License Price $249.00
	Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you. Available online or Multimedia CDs