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	Dealing with Conflicts
	IOP001
	English
Audience Details:
	6
	Ability to use a keyboard and a mouse
	Students seeking professional development to enhance their performance and contribution in the workplace
	To demonstrate the win/win approach and provide a set of practical skills and techniques that the student can use to deal with conflict
	After learning this courses you should be able to:
	Describe a win/win approach to conflict resolution. Identify the five clues that indicate conflict. State the creative response to conflict as defined by the RAFT model. Identify rapport-building terms. Identify active listening skills. State the four parts of an assertive statement. Conduct a brainstorming session. Identify steps involved in the conflict-mapping process. State questions that need to be answered in an action plan.
	Hands on pratice - Simulations
Course Structure:	Unit Titles and Topics Covered
	Viewing conflict differently -Introducing conflict -Conflict clues -Choosing your approach -The win/win approach The creative response -React or respond -Accept and learn -Transform conflict into opportunity Communicating effectively -Building rapport -Active listening -Appropriate assertiveness Mapping the conflict -The mapping process -Creating options -Choosing options Putting it all together -Summary -Building your skills
Curriculum Info:
	Interpersonal Skills
	Personal Use License Price $249.00
	Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you. Available online or Multimedia CDs