Course Description

	Customer Service Professional
	Customer Service Professionals need strong interpersonal skills and product knowledge. They also need business skills and the knowledge that allows them to talk in the language the customer speaks, whether operations, finance, marketing, etc.

Budgeting and Financial Management Business Accounting Business Finance Bunsiness Fundamentals I Business Fundamentals II Business Law and Contracting Contact Center Solution Set - Core Skills Contact Center Solution Set - Technical Support Skills Developing Marketing Strategy Human Resource Management Interpersonal Skills Interpreting Financials Statements Investing and Finance Management Operations Management Organizational Behavior Planning and Managing Business Strategy

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