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	Customer Service Excellence
	BCSEXCELL
	English
Audience Details:
	2
	Some customer service experience
	Face-to-face and telephone customer service agents
	This learning path outlines the importance of customer service excellence and the procedures for achieving this in each customer interaction.
	After learning this courses you should be able to:
	To explain the necessity of excellent customer service and the methods to achieve it
	Hands on pratice - Simulations
Course Structure:	Modules and Learning Events
	The importance of customer service The role of customer service Creating a total service experience Providing service with heart Dealing with challenging customers Problem-solving Helping customers over the phone Becoming a customer service star The team approach to customer service Solving customer problems
Curriculum Info:
	Business Skills
	Personal Use License Price $249.00
	Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you. Available Online and Interactive Multimedia CDs