Course Description

Business Skills

CRM - Complete Curriculum

The CRM portfolio is a flexible program that enables organizations to implement effective customer-facing strategies. CRM: The Customer-centric Solution provides a foundation in essential concepts though lessons and seminars with industry experts. Building on this comprehensive overview, the four CRM toolkits address how implementation works for specific job roles. With strong emphasis on role-play simulations, these focused learning paths tackle the challenges of translating CRM theory into real organizational change. Total Learning Time Personal Use License Price Deployment Options 44 Hours $1999.00 Online, Interactive CDs, Network, Download Contact your Eno Learning Consultant or call 877-298-1322 to order. For organizational purchases, please contact the sales office nearest you.

Topics Covered Include: CRM: The Customer-centric Solution CRM: The Leadership Perspective CRM: The Marketing Perspective CRM: The Sales Perspective CRM: The Service Perspective Eno's e-Learning solutions are designed to deliver education on demand 24x7x365. Instead of having to set aside time for classroom training, Eno's training enables organizations to provide employees with training whenever and wherever it's needed. Eno's e-Learning method is designed to reduce employee downtime and ensure that employees get the necessary training. Take A Quick Tour This Course Library uses the "Learn by Doing" paradigm to ensure that as a part of your learning experience, you practice concepts and procedures covered in this library in a real life environment. Practice sessions consist of hints that guide a learner towards the correct solution to a problem. Practice sessions also contain sample solutions. All practice sessions contain diagnostic and/or prescriptive feedback that reinforces learning and enables remedial learning. The program is designed to help users learn at their own pace, providing the control to let them repeat topics or to jump anywhere in the course. The course simulate software so you do not have to purchase expensive software to complete the learning experience.