conflict management training - managing conflicts training

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Conflict Management

CM0001

English

Audience Details:

2

Some supervisory experience in the workplace

Managers and supervisory-level employees

This learning path provides an overview of the appropriate procedures and follow-up policies for dealing with conflict and employee grievances in the workplace.

After learning this courses you should be able to:

To provide an overview of the appropriate procedures and follow-up policies for dealing with conflict and grievances in the workplace

Hands on pratice - Simulations

Course Structure: Unit Titles and Topics Covered

Addressing conflict and complaints
Dealing with conflict
Addressing indirect complaints
Addressing salary complaints
Modifying employee behavior
Dealing with aggressive employees
Dealing with workplace gossip
Encouraging employee interaction

Curriculum Info:

Interpersonal Skills

Personal Use License Price $249.00

Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you.

Available online or Multimedia CDs

	Conflict Management
	CM0001
	English

Audience Details:
	2
	Some supervisory experience in the workplace
	Managers and supervisory-level employees
	This learning path provides an overview of the appropriate procedures and follow-up policies for dealing with conflict and employee grievances in the workplace.
	After learning this courses you should be able to:
	To provide an overview of the appropriate procedures and follow-up policies for dealing with conflict and grievances in the workplace
	Hands on pratice - Simulations

Course Structure:	Unit Titles and Topics Covered
	Addressing conflict and complaints Dealing with conflict Addressing indirect complaints Addressing salary complaints Modifying employee behavior Dealing with aggressive employees Dealing with workplace gossip Encouraging employee interaction
Curriculum Info:
	Interpersonal Skills
	Personal Use License Price $249.00
	Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you. Available online or Multimedia CDs