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	Conflict Management
	CM0001
	English
Audience Details:
	2
	Some supervisory experience in the workplace
	Managers and supervisory-level employees
	This learning path provides an overview of the appropriate procedures and follow-up policies for dealing with conflict and employee grievances in the workplace.
	After learning this courses you should be able to:
	To provide an overview of the appropriate procedures and follow-up policies for dealing with conflict and grievances in the workplace
	Hands on pratice - Simulations
Course Structure:	Unit Titles and Topics Covered
	Addressing conflict and complaints Dealing with conflict Addressing indirect complaints Addressing salary complaints Modifying employee behavior Dealing with aggressive employees Dealing with workplace gossip Encouraging employee interaction
Curriculum Info:
	Interpersonal Skills
	Personal Use License Price $249.00
	Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you. Available online or Multimedia CDs