Course Status:	Released	Courseware Features
Course Language:	English
Course Duration:	3 Hours
Deployment Options:	Online, Interactive CDs, Network, Downloads, Intranet
Personal Use License Price	$249.00

Audience

All personnel wishing to improve their communication skills

Prerequisites

None

Course Aim

This learning path discusses solutions to the most common types of communication problems. In doing so, it discusses the two basic principles of communication. The learning path also outlines how to focus on issues, provide feedback, get agreement, and tailor a message for a target.

Learning Objectives

To discuss solutions to the most common communication problems Follow the guidelines of the communication process to solve communication difficulties Identify steps to take when the communication process does not go according to plan. Describe the importance of tailoring a message to its target and identify possible Solutions for dealing with chronic nonlisteners and chronic interrupters. Create an appropriate plan of action to handle communications issues.

Learning Events

Communication basics The communication process Troubleshooting the process Tailor your message The communication action plan

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