Course Status:	Released	Courseware Features
Course Language:	English
Course Duration:	2 Hours
Deployment Options:	Online, Interactive CDs, Network, Downloads, Intranet
Personal Use License Price	$249.00

Audience

Employees with managerial or supervisory roles; employees who work in teams or with other employees; any employee who does not work in isolation

Prerequisites

Some experience in a work environment

Course Aim

This learning path describes the basic principles of effectively coaching staff members, peers, managers, and customers. It outlines the coaching skills and techniques that need to become part of normal day-to-day business. The learning path covers the core coaching skills of clarifying expectations, building skills, enhancing confidence, encouraging flexibility, resolving conflict, and developing motivation. These skills will improve the student's communication, morale, and performance and will help to build empowered teams.

Learning Objectives

To identify and describe the six core coaching skills

Learning Events

Core coaching skills Defining coaching Coaching to clarify expectations Coaching to build skills Coaching to enhance confidence Coaching to encourage flexibility Coaching to resolve conflict Coaching to develop motivation

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