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	Exceeding Your Customers Expectations
	EYCE001
	English
Audience Details:
	3
	Ability to use a keyboard and a mouse
	Students seeking professional development to enhance their performance and contribution in the workplace
	To enable students to use a customer service approach to provide excellent service to all internal and external customers
	After learning this courses you should be able to:
	Identify the three factors that make a positive customer relationship. Identify and describe the three needs that customers have. Deal with their own negative feelings. Deal with their customers’ negative feelings. Build trust in customer relationships. Identify their customers’ primary needs.
	Hands on pratice - Simulations
Course Structure:	Unit Titles and Topics Covered
	Are you being served? -What is customer service? -Making the difference -Who is your customer? -Focusing on the customer Needs -Focus on needs -The vital three -Identifying needs -Be prepared! Feelings -Making it positive -Reacting to negative feelings Behavior -Positive actions for success -Establishing trust Putting it all together -The first steps -Approaches
Curriculum Info:
	Interpersonal Skills
	Personal Use License Price $249.00
	Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you. Available online or Multimedia CDs