Course Name	Customer Service Skills
Course Status:	Released
Course Language:	English
Course Duration:	9 Hours	Courseware Features
Deployment Options:	Online, Interactive CDs, or Network,
Personal Use License Price:	$995.00

Contact Center SolutionSets – Customer Service Skills

Part of the Contact Center SolutionSets, the Customer Service component is designed to give customer service agents the interpersonal and communication skills required to interact with customers through telephone and e-mail contacts. Beginning with an overview of the role of contact centers and agents within the overall organization and as part of a customer-relationship strategy, the path then focuses on the attainment of practical customer-management skills. Delivered in learning objects that average 20 minutes in duration, the path draws on a variety of media and formats so that agents not only learn about the skills and theories but also have the opportunity to practice them in safe environments. To complement the content, access to mentors provides a crucial coaching function, providing both expertise and encouragement throughout the program. Titles covered include: The Developing Role of the Customer Service Agent Customer Service Professional Contact Center Customer Relationship Management Skills and Challenges for the Customer Service Handling Service Calls Simulation Cross Selling During Customer Service Call

Eno's e-Learning solutions are designed to deliver education on demand 24x7x365. Instead of having to set aside time for classroom training, Eno's training enables organizations to provide employees with training whenever and wherever it's needed. Eno's e-Learning method is designed to reduce employee downtime and ensure that employees get the necessary training. Take A Quick Tour Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you.

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