Course Description

Business Skills

Contact Center Solution Sets - Core Skills

Core Skills is designed to give call center agents the essential communication and interpersonal skills required for any customer interaction process. As well as outlining the methods for delivering a professional service, this SolutionSet also explains to Customer Service Associates how their work plays a pivotal part in the organization's customer-relationship management strategy. Total Learning Time Personal Use Bundle Price Deployment Options 14 Hours $895.00 Online, Interactive CDs, Network, Download Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you.

Topics Covered Include: Building Customer Loyalty CRM for Competitive Advantage Customer Service Excellence E-communication for Contact Centers Exceeding Your Customers Expectations Providing Superior Service on the Phone Eno's e-Learning solutions are designed to deliver education on demand 24x7x365. Instead of having to set aside time for classroom training, Eno's training enables organizations to provide employees with training whenever and wherever it's needed. Eno's e-Learning method is designed to reduce employee downtime and ensure that employees get the necessary training. Take A Quick Tour This Course Library uses the "Learn by Doing" paradigm to ensure that as a part of your learning experience, you practice concepts and procedures covered in this library in a real life environment. Practice sessions consist of hints that guide a learner towards the correct solution to a problem. Practice sessions also contain sample solutions. All practice sessions contain diagnostic and/or prescriptive feedback that reinforces learning and enables remedial learning. The program is designed to help users learn at their own pace, providing the control to let them repeat topics or to jump anywhere in the course. The course simulate software so you do not have to purchase expensive software to complete the learning experience.