But I don't Have Customers - customer services training

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But I don't Have Customers

BIDC001

English

Audience Details:

6

Ability to use a keyboard and a mouse

Students seeking professional development to enhance their performance and contribution in the workplace

This learning path explains the importance of internal customer service, and should help the student to improve communication with internal customers and deal effectively with an upset internal customer.

After learning this courses you should be able to:

describe the importance of internal customer service
describe effective communication strategies to use with internal customers
handle internal customer conflicts effectively
create an action plan to improve internal customer service

Hands on pratice - Simulations

Course Structure: Unit Titles and Topics Covered

Internal customer service basics
-Defining internal customer service
Dealing with internal customers
-Communicating effectively with customers
-Handling internal customer conflicts
-Creating an internal customer service plan

Curriculum Info:

Interpersonal Skills

Personal Use License Price $249.00

Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you.

Available online or Multimedia CDs

	But I don't Have Customers
	BIDC001
	English

Audience Details:
	6
	Ability to use a keyboard and a mouse
	Students seeking professional development to enhance their performance and contribution in the workplace
	This learning path explains the importance of internal customer service, and should help the student to improve communication with internal customers and deal effectively with an upset internal customer.
	After learning this courses you should be able to:
	describe the importance of internal customer service describe effective communication strategies to use with internal customers handle internal customer conflicts effectively create an action plan to improve internal customer service
	Hands on pratice - Simulations

Course Structure:	Unit Titles and Topics Covered
	Internal customer service basics -Defining internal customer service Dealing with internal customers -Communicating effectively with customers -Handling internal customer conflicts -Creating an internal customer service plan
Curriculum Info:
	Interpersonal Skills
	Personal Use License Price $249.00
	Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you. Available online or Multimedia CDs