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	Building Customer Loyalty
	BCOLOYALTY
	English
Audience Details:
	2
	Experience working with customers
	Customer service representatives; anyone who works with external or internal customers
	This learning path explains how to improve customer service skills and build customer loyalty. It describes how organizations need to develop customer service systems that support and reinforce customer service skills. Topics covered include customer service principles, communicating effectively with customers, managing the customer encounter, handling complaints and conflicts, and continuously improving customer service.
	After learning this courses you should be able to:
	To describe how to provide outstanding customer service
	Hands on pratice - Simulations
Course Structure:	Modules and Learning Events
	Providing outstanding customer service Building a foundation for outstanding customer service Communicating effectively with customers Managing the customer encounter Handling complaints and conflict Continuously improving customer service
Curriculum Info:
	Business Skills
	Personal Use License Price $249.00
	Contact your Eno Learning Consultant or call 888-742-3214 to order. For organizational purchases, please contact the sales office nearest you. Available Online and Interactive Multimedia CDs