WeBex OnCall WebEx OnCall enables faster problem identification and resolution, resulting in dramatic cost savings and increased customer satisfaction. The WebEx OnCall service enhances the effectiveness of traditional telephone-based technical support by allowing support professionals to interact with their customers live over the Web. Using WebEx OnCall, support representatives can instantly initiate online sessions so they can diagnose and fix problems using a powerful set of interactive tools. WebEx OnCall agents can instantly engage customers in on-line interactive support sessions live over the Web without the need to pre-install or pre-configure any software. Using any standard Web browser, your support agents can assist both new and existing customers regardless of location, and can take full control of a customer's computer system if the customer desires. The powerful tools WebEx OnCall provides your support professionals allow you to dramatically increase customer satisfaction, decrease call duration, and improve the profitability of your call center.

What can you do in a WebEx OnCall meeting? Show and annotate diagrams and schematics Demonstrate how to use an application View and diagnose an application running on a customer's system Upload customer files for analysis Download patches or updates Remotely reconfigure a customer's system Dramatically improve their problem solving capabilities Minimum system requirements Windows 9x/NT/2000, Netscape Communicator 4.x or Microsoft Internet Explorer 4.x, JavaScript and cookies enabled MacOS 8.5 or later, 64MB RAM, Netscape Communicator 4.x or Microsoft Internet Explorer 5.x, JavaScript and cookies enabled Solaris 2.7 or Solaris 8, SPARC CPU, Netscape Communicator 4.5, JavaScript and cookies enabled 56 Kbps Internet connection For more information about WebEx Meeting Center, simply click here and a WebEx Specialist will contact you shortly to discuss your needs.