Audience

Managers, prospective managers, and any other employees seeking advanced competency in the area of management

Prerequisites

A basic understanding of the operations management function

Course Aim

To introduce the learner to two of the fundamental OM questions: what to produce and how to produce

Learning Objectives

Discuss operations strategy in conjunction with corporate strategy. Explain what an organization?s competitive priorities should be. Discuss positioning strategies. Explain what process decisions are. Discuss process analysis and design. Explain the relationship between technology and process management. Explain how the modern workplace is changing. Understand the importance of job design. Define work standards and work measurement. Conduct a time study.

Topics Covered

Operations Strategy - Operations strategy and corporate strategy - Competitive priorities - Positioning strategies Process Management - Process decisions - Process analysis and design - Technology and strategy - DecisionPath: Process management Workforce Management - Teams - Job design - Work standards and measurement - Hands-on: Using the time study method

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